About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the role

Are you an expert with words and enjoy making complex information accessible and engaging? Glean is seeking a technical writer with experience in docs-as-code and content automation to plan, write, generate, and automate incredible documentation for our users.

We’re looking for a great communicator, both verbal and in writing, with strong technical aptitude and the ability to learn quickly. You’re inquisitive, asking great questions and digging deep with subject matter experts to understand our platform and our users. You will create organized and professional content in partnership with R&D that is tailored to a plethora of users. You will also work closely with cross-functional team members in GTM (Sales, Customer Success, Marketing) to ensure accurate technical documentation across Glean.

You will:

• Develop and maintain technical documentation, including user guides, API documentation, tutorials, and FAQs, using Docs-as-Code tools.

• Work cross functionally to collaborate with developers, product managers, and other stakeholders to gather information and ensure the accuracy of the documentation.

• Use Git and GitHub to manage documentation changes and collaborate with the team.

• Write clear, concise, and well-structured content that is easy to understand for both technical and non-technical audiences.

• Continuously improve documentation based on user feedback and changes in the product.

• Ensure consistency in terminology and style across all documentation.

• Advocate for the documentation and our customers internally.

• Lead industry trends and best practices in technical writing and Docs-as-Code methodologies.

About you:

• Proven experience as a Technical Writer, preferably in a software development environment.

• Strong understanding of Docs-as-Code principles and practices.

• Excellent writing, editing, and proofreading skills.

• Ability to understand complex technical concepts and translate them into clear and concise documentation.

• Strong working familiarity with Git/GitHub.

• Experience using Linux/Unix based operating systems at the command line level.

• Familiarity with Static Site Generators, particularly React-based: Docusaurus, Mintlify, Next Js.

• Experience authoring with Markdown/MDX syntax.

• Ability to identify gaps in process and documentation and proactively close them.

• Work as part of a distributed global team across multiple time zones.

• Ability to work in-office according to a hybrid schedule.

• Bachelor's degree, preferably in Technical Writing, Computer Science, or a related field.

• Experience with API documentation tools (e.g., Swagger, Postman).

• Experience with user research and usability testing.

• Javascript and React programming experience.

• Knowledge of continuous integration/continuous deployment (CI/CD) pipelines.

Location:

• This role is hybrid (3 days a week in our Bangalore office)

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.