Job Description

The Role

The Cross Program Process Lead is a Design Program Management authority for GMNA Design, with deep knowledge of Design program processes, forums, and standards who turns Cross Vehicle Program Management (CVPM) and Design Operations strategy into clear, repeatable ways of working.

This role owns and maintains core Design Program Management processes, templates, and forums, leads training and change management for PM standards, and partners with the Cross Program Data Lead to ensure that Design’s operating model is both process‑sound and data‑driven.

The Cross Program Process Lead creates and sustains the “how we run programs” playbook for GMNA Design—covering GVDP‑aligned processes, Design gate deliverables, standard reviews (e.g.,POPs, DPR, MRR), and PM checklists—so that Program & Studio Management (PSM/PM/APM) can execute consistently across studios, brands, and vehicle programs.

The ideal candidate is process‑minded, facilitation‑strong, and change‑driven, comfortable operating in a dynamic, creative environment while bringing structure, clarity, and predictability to Design Program Management.

What You’ll Do

• Own Design Program Management processes and standards for the Design organization

Ensure alignment to GVDP and CVPM direction:

• Vet through governance structure with Design GVDP Management team

• Document, make accessible, and maintain version control

• Apply consistently across studios, brands, and vehicle programs

• Maintain and improve core PSM artifacts

Milestone checklists, DPR templates, DCR trackers, gate readiness materials

• Keep artifacts practical, current, and easy for PMs/APMs to use

• Develop communication plans

Roll out updated, new, or improved sub‑processes for PSM teams

• Partner closely with the Cross Program Data Analyst

Align process standards with standard metrics/dashboards (on‑time performance, workload, late changes, rework, gate readiness)

• Ensure forums and templates use single‑source‑of‑truth data (WLM, GRDS, eMERGE, PM tools, resource views)

• Develop data‑backed visualizations and templates combining process expectations with insights for Design leaders

• Create clear, repeatable process documentation and playbooks

Guides, flows, and checklists for PSM/PM/APM and studio partners

• Lead training and capability building for Design PSM standards

Develop and deliver onboarding/refresher training on PM processes, templates, and review expectations

• Support training on using data and dashboards in partnership with the Data Analyst

• Act as a dedicated process partner to the Senior Manager, Program & Studio Management and the CVPM

Shape/refine program review cadences (DPR, scorecards, escalation flow)

• Standardize studio information‑sharing and gate deliverables

• Support DPR from a process standpoint

Update templates

• Identify recurring issues

• Track program gates, milestone completion, and due dates

• Identify trends and friction points in execution

Gather feedback from PMs/APMs, studios, and EDo Ds

• Use insights and patterns from the Cross Program Data Analyst

• Lead structured continuous improvement efforts for Design Program Management

Waterfall 2.0 and PM Milestone Checklist 2.0

• DPR and gate‑deliverable template enhancements

• Process updates for DCR/e

MERGE usage in Design:

• Standardize and streamline PSM routines

Eliminate redundant templates and one‑off forum expectations

• Promote common tools and cadences across studios

• Support self‑service access to process guidance and templates

• Operate independently within broad guidelines

Develop and deliver process solutions for complex cross‑studio issues

• Review solutions at key decision points with the Senior Manager and the CVPM

Your Skill and Abilities (Required Qualifications)

• Bachelor’s degree in Business, Engineering, Design, Program Management, Operations, or related field; or equivalent experience.

• 6+ years of experience in Design Program Management, operations, or studio/program management, ideally within automotive or complex product development environments.

• Proven experience defining, documenting, and improving operational processes and forums (e.g., program reviews, escalations, gate readiness reviews) with clear outcomes.

• Strong familiarity with GVDP, Design sub‑processes, and Design Program Management practices; experience with DCR/eMERGE, and Design review forums (NADR, X‑EDoD, DPR, POPs) strongly preferred.

• Demonstrated ability to translate complex process and governance topics into clear, usable guidance for non‑expert audiences (e.g., PMs, studio teams, cross‑functional partners).

• Experience supporting senior‑level decision‑making via well‑structured agendas, forums, templates, and follow‑through, ideally in a Design or product development context.

• Strong organization, facilitation, and communication skills, with the ability to manage multiple Design stakeholder priorities in a fast‑changing environment.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Prior experience in GMNA Design Operations, or Program & Studio Management.

• Experience collaborating with IT/data teams and analytics partners (e.g., Cross Program Data Lead) to align process needs with reporting and tools.

• Experience leading change management and training for new or updated processes, templates, or governance routines.

• Experience developing data driven visualizations to communicate project status (e.g., Tableau)

• Familiarity with AI‑enabled or digital workflow tools for process documentation, training, or automation (e.g., knowledge bases, e‑learning, guided checklists).

Key Competencies

• Process & Execution Rigor – Designs and maintains clear, practical processes and forums that support predictable delivery and high‑quality decisions.

• Detail Orientation & Quality – Ensures standards, templates, and documentation are accurate, current, and easy to use; follows through on actions and commitments.

• Facilitation & Storytelling – Structures meetings and materials to focus on the right decisions, surfacing the process and data story in partnership with analytics.

• Change Agility – Anticipates and manages the impact of process changes; adjusts approaches based on feedback and evolving Design/enterprise needs.

• Collaboration & Influence – Builds strong relationships with PMs, studios, CVPM, Design leadership, and the Cross Program Data Lead; leads through influence, not authority.

• Ownership & Follow‑Through – Operates independently within broad guidelines; takes responsibility for making Design PM standards real, adopted, and sustained in practice.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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