Job Description The Role

• The Customer Care and Aftersales (CCA) Global Labor Time department is seeking an Associate Program Foreman / Technician
• Accessories to become part of the team. This position is responsible vehicle validation and time studies for published mechanical accessory installation service procedures. It involves working closely with the Mechanical Service Information Development Accessory VSE’s, DRE’s and Validation/Labor Time Technicians to ensure all service accessory installation procedures are valid, optimized, and time studied. The position will also require individuals to create timing and analyze Incidents per thousand vehicles to prioritize Technician workload.

What You’ll Do:

• Physically validate Accessory Service Installation procedure and create time studies for those procedures

• Single point contact for all Labor Time related Accessory PTRs

• Prioritize and work with peers to schedule technician workload

• Initiate change requests for service procedures and labor times

• Take ownership of vehicle program in labor time space from start to finish

• Identify errors and possible optimizations within service procedures

• Create and document feedback to Mechanical Service Information Team DRE/VSE

• Updating Accessory Share Point with Installation Times

• Receiving/Shipping Accessory parts/Tracking log

• Lead program check-in meetings and program deliverable timing

• Single point of contact for labor time related issues (Problem Tracking and Resolution).

Your Skills & Abilities (Required Qualifications):

• Strong automotive technical knowledge

• Minimum of 2 years of proven experience

• Strong understanding of Microsoft Office Products

• High Initiative

• Ability to analyze data. (See trends, use for decision making)

• Strong organizational skills.

• High level of interpersonal and communication skills

• Ability to work collaboratively or independently in a production-based environment with alignment to delivery schedule timing.

What Will Give You A Competitive Edge (Preferred Qualifications):

• Two-year associate degree in automotive field or combination of equivalent training and relevant automotive experience

• Service Information or Labor Time Study Authoring experience

• Experience working in an independent or dealership service department.

• Hands on experience with a vehicle

• Understanding of Flat-Rate and Labor Times

• Data Analytic Experience

• Project Management Experience

• Experience communicating with global teams.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

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