Job Description The Role:

As an Operations Support Specialist, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals. You will also document, maintain, upgrade, and replace hardware and software systems as needed.

This role requires familiarity with a broad range of IT concepts, practices, and procedures.

What You’ll Do:

• Perform tasks under the direction of the Site IT Manager, following established guidelines

• Fulfill all responsibilities associated with the IT Operations Specialist role

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals

• Build and configure client systems (PCs, laptops, printers, wireless devices, tablets) according to standard procedures

• Maintain accurate asset management records for all IT equipment

• Leverage corporate IT tools for remote device management and user support

• Support GM-managed LAN network infrastructure hardware (Access network hardware on mezzanine-level platforms using ladders or stairs as needed)

• Provide support for teleconferencing devices

• Maintain GM Best practice audit items, Documentation, Compliance Checks, Evidence Collection and Continuous improvement

Your Skills & Abilities (Required Qualifications):

• DOCUMENT: Contributes to electronic collaboration in knowledge bases, AI, and inventory systems

• SUPPORT: Delivers technical support across desktops, laptops, printers, tablets, handheld scanners, and mobile devices

• STAGE AND TEST: Collaborates as part of a team to ensure end‑user excellence by testing and validating OS updates and new software

• IMPLEMENT/CONFIGURE: Demonstrates working knowledge in key technical areas including operating system support, peripheral installation, device calibration, and performance optimization

• MONITORING: Provides reactive support for hardware, software and security incident response

• PLANNING: Assists with system upgrades and migrations, supporting implementation and documentation under the guidance of senior IT staff

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, [email](mailto:Careers.

Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.