Job Description

The Global Customer Audit (GCA) Group Leader is a front‑line quality leader at the vehicle assembly plant responsible for the safe, compliant supervision of a team of represented auditors executing the Global Customer Audit process. This role ensures GCA is performed to corporate standards on all applicable models and shifts, provides accurate “voice of the customer” feedback, and drives improvements in DRR, WDPV, and overall Built‑In Quality performance. The GCA Group Leader works cross‑functionally with Quality, Operations, and Engineering to turn audit results into effective containment, problem solving, and standardized work updates that protect our customers and support GM’s goal of quality leadership.

This is onsite – Position requires an employee to be onsite at the Orion Plant on a full-time basis.

Relocation:

This job may be eligible for relocation benefits.

What You’ll Do (Responsibilities):

• Lead, coach, and develop a team of represented GCA auditors; provide clear expectations, feedback, recognition, and corrective direction as needed.
• Ensure full compliance with all safety, quality, and workplace policies
• Administer daily work assignments, overtime, attendance, and performance in alignment with local labor agreements and plant policies.
• Support training, skill development, and qualification of auditors on GCA standards, methodology, and plant‑specific procedures.
• Ensure the GCA process is executed per the Global Customer Audit Manual, including required segments, timing, discrepancy weighting, and minimum daily sample sizes across all applicable products and shifts.
• Coordinate daily vehicle selection to meet corporate requirements for random, representative auditing of all models and shifts built in the plant.
• Review and communicate daily GCA results (e.g., WDPV, factor 5/10/20/50 issues, segment performance) to Quality and Operations leadership; highlight emerging trends and risks.
• Participate in and/or lead GCA report‑out meetings, ensuring robust explanation of issues, containment status, and next steps; support cross‑shift handoff of GCA actions and learnings.
• Integrate GCA data into plant quality reviews and dashboards alongside DRR, Direct Run Loss, Electrical FTQ, Warranty, and COMPASS to support prioritization and resource focus.
• Ensure timely, effective response to GCA discrepancies: validate standardized work, confirm quality history updates on JES/TIS, and coordinate containment activities to protect downstream operations and customers.
• Work with Quality Engineering and Operations to ensure issues identified by GCA lead to updates in Product Quality Standards (PQS), In‑Process Quality Standards (IPQS), and standardized work where appropriate.
• Support introduction of new models, major changes, and launch phases by integrating GCA into the Quality Launch Plan, including monitoring audits and criteria‑based acceleration where required.
• Demonstrate effective GCA process performance and continuous improvement during internal BIQ assessments and external audits (e.g., ISO/IATF, QMS audits).
• Reinforce BIQ behaviors on the floor by linking GCA findings to in‑station prevention, detection, and containment, and to feedback/feedforward processes between operations and quality.

Required Qualifications:

• Minimum one year of direct supervisory or team‑lead experience
• Minimum two years of manufacturing and quality experience
• Highly developed oral and written communication skills
• High level of interpersonal skills to work effectively with others
• Experience coordinating, directing, and developing employees in a fast‑paced environment
• Proficiency in basic computer tools (Microsoft Office, email, etc.)
• Working knowledge of quality systems or inspection processes
• Ability to work weekends as needed

Preferred Qualifications:

• Working knowledge of Global Quality Manual, Built‑In Quality (BIQ), Global Manufacturing System (GMS), and associated operating tools.
• Advanced understanding of vehicle assembly or manufacturing processes
• Experience supporting or leading launch activities
• Experience with Global Customer Audit (GCA) or similar customer‑focused vehicle audit processes.

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