Job Description

A área de garantia atua na análise e pagamento dos pedidos de reembolso de serviços realizados pela rede de concessionárias nos veículos em garantia, nas campanhas de serviço, nas garantias de peças, no controle das peças retornadas de campo e nos processos relacionados. Buscamos um controle efetivo de pagamentos, mantendo um relacionamento sadio com nossos parceiros concessionários e mantendo o foco no cliente.

O profissional será responsável por:

• Controlar os processos de garantia no Brasil, cuidando para que sejam seguidos, mantendo os procedimentos atualizados e trabalhando em melhorias constantes.
• Analisar Transações de garantia, submetidas via sistema pela rede de concessionárias, aprovando ou rejeitando conforme as pré aprovações concedidas e conforme as políticas de garantia.
• Criar e controlar projetos de retorno de peças no sistema de garantia (GWM).
• Suportar a abertura de chamados dos sistemas de controle de recebimento de peças.
• Suportar a área de Supplier Recovery com a extração de relatórios e emissão de débitos aos fornecedores.
• Suportar o time de Recebimento de Peças do Armazém com emissão de Notas Fiscais e Débitos de peças analisadas.
• Buscar oportunidades de redução de custos em garantia.

Requisitos mandatórios:

• CNH ativa;
• Disponibilidade para viagens;
• Ensino médio completo;
• Domínio do pacote office.

Requisitos Desejáveis:

• Formação superior em andamento nas áreas de Engenharia, Tecnologia, Administração ou áreas correlatas;
• Inglês intermediário.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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Accommodations@GM.com) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.