Job Description

**Sponsorship: **GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

Identified leader will provide Travel & Expense (T&E) expertise to the teams under the role responsibilities in all areas within the respective function. Responsible for the supervision of teams of professionals (avg 20 people cross GM Locations) handling the day-to-day Travel & Expense Operations activities (expense report processing and audit, corporate card and aged transactions management, and employee inquiry handling); cross-function with Global Services Delivery Teams, Finance, HR, and regional stakeholders to enable compliance, operational excellence, and the success of the business.

What You'll Do

• Leads Global T&E Operations driving strategic alignment between operational execution and business objectives.

• Responsible for the supervision of People Services – Global Travel & Expenses Operations

• Travel & Expense professionals handling the day-to-day activities and performance, which includes the transition/migration and stabilization of T&E activities to the agreed GBS SSC site.

• Ensures T&E operations (pre-/post-payment audits, corporate card and aged transactions, employee support via cases/calls, and issue resolution) are executed in alignment with Global Travel & Expense policies, corporate card policies, and global/regional controls.

• Acts as a key liaison and trusted individual to business leaders and stakeholders, ensuring alignment, transparency and value delivered.

• Owns the governance of escalations across all service sites, ensuring structured resolution, risk mitigation and continuous improvement.

• Drives cross-functional collaboration, influencing stakeholders and enabling seamless integration between regions and business units.

• Leverage data insights and performance metrics to inform decision-making, identity trends and proactively address operational challenges.

• Champions a culture of accountability, continuous improvement and operational excellence across the global travel function.

Scope of Responsibility:

• People Management – Leads the day-to-day T&E operations and team performance, including workload distribution, scheduling, coaching, development, and performance management to sustain a high-performing team.

• Continuous Improvement – Identifies and delivers process and automation improvements using audit, aging, and card metrics, partnering with stakeholders and maintaining the BPD Wall to track and communicate objectives and results.

• Project Management – Manages and executes T&E-related projects (implementations, system enhancements, migrations) by following project plans, timelines, and standards while proactively managing risks and issues through go-live and stabilization.

• Relationship Management – Builds strong partnerships with internal and external stakeholders and represents People Services – T&E in cross-functional initiatives related to process, policy, and control improvements.

• Operational Efficiency – Oversees operational performance (volume, backlog, aging, quality, schedule adherence, contacts), handles escalations, performs quality checks, and designs schedules aligned to demand, policies, and regulatory requirements.

• Complaint Management – Ensures timely resolution of T&E and corporate card inquiries, conducts root cause analysis, and drives preventive actions while owning complex issues through to resolution.

Your Skills & Abilities (Required Qualifications)

• Bachelor’s degree in Human resources, Business Administration, Finance, Accounting, or related field is required.

• Minimum of 3 years management experience in a Shared Services / Contact Center / Global Business Services environment, preferably in Travel & Expense, Accounts Payable, or related Finance/HR operations.

• Management experience in managing diverse and multi-cultural teams across regions/time zones.

• Experience working for a multinational organization and collaborating with colleagues and stakeholders internationally is preferred.

• Experience in Travel & Expense policy implementation, corporate card governance, and audit/compliance-related activities is an advantage.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Proven hands-on experience with Travel & Expense and HR/Finance systems, including tools such as SAP Concur (or equivalent), corporate card platforms (e.g., Citi Manager), HR/Finance systems (e.g., People Soft or Workday), case management systems, knowledge bases, employee portals, telephony/contact center platforms, and reporting tools (e.g., Excel, Power BI, KNIME).

• Experience developing and maintaining business process documentation, including process maps, desk procedures, specifications, test scripts, training materials, and change control.

• Professional proficiency in English is required; Spanish proficiency is preferred.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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