Learning Facilitation Supervisor at General Motors

Job Description Work Arrangement

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum.

About the Role

General Motors is committed to delivering world‑class learning experiences that drive performance, consistency, and capability at scale. The Facilitation Supervisor plays a critical leadership role in ensuring high‑quality learning delivery across leadership, HR, and technical programs by overseeing facilitator coordination, setting facilitation best practices, and building facilitator capability through Train‑the‑Trainer (TTT) and continuous development efforts.

This role serves as the quality and capability owner for facilitation, ensuring consistent learner experiences, aligned delivery standards, and strong facilitation bench strength. The Facilitation Supervisor partners closely with Learning Program Managers, Instructional Design, and Learning Data & Insights to translate learning strategy into consistent, high‑impact delivery.

Key Responsibilities

• Serve as the primary point of escalation for facilitation delivery issues, learner experience risks, and facilitator performance concerns.

• Ensure consistent application of GM learning delivery standards across facilitators, programs, and regions.

• Define, document, and reinforce facilitation best practices, standards, and expectations aligned to GM culture and adult learning principles.

• Oversee facilitation quality by reviewing session observations, learner feedback, and delivery metrics.

• Coach facilitators on instructional presence, learner engagement, inclusion, psychological safety, and behavior‑change facilitation techniques.

• Champion experiential learning practices including discussion facilitation, debriefing, skill practice, and real‑world application.

Train‑the‑Trainer & Capability Building

• Design and lead Train‑the‑Trainer (TTT) programs to onboard, upskill, and certify facilitators.

• Ensure facilitators are prepared to deliver content with accuracy, confidence, and consistency across modalities.

• Build facilitator capability in virtual facilitation, hybrid delivery, and advanced facilitation techniques.

• Create ongoing development pathways for facilitators, including peer observations, coaching, and community practice activities.

Program Partnership & Delivery Alignment

• Partner closely with Learning Program Managers (LPMs), Instructional Designers, and HR/Talent stakeholders to align facilitation approach to program intent and outcomes.

• Support pilot sessions, program launches, and scaled rollouts by ensuring facilitator readiness and delivery consistency.

• Translate design intent into facilitation guidance and delivery playbooks for facilitators.

• Provide structured feedback to design and program teams on content clarity, learner readiness, and delivery effectiveness.

Continuous Improvement & Measurement

• Review learner feedback, NPS/NIS, and qualitative insights to identify facilitation strengths and improvement opportunities.

• Partner with Learning Data & Insights to track delivery quality trends and inform facilitator development priorities.

• Drive continuous improvement in facilitation through targeted coaching, updated guidance, and facilitator learning interventions.

• Support reinforcement strategies such as action planning, facilitator follow‑ups, and post‑session engagement.

Required Qualifications

• 5-7+ years of experience delivering and/or leading facilitation of leadership, HR, technical programs, or professional skills learning in enterprise environments.

• Bachelor's Degree preferred, or equivalent professional experience.

• Demonstrated experience leading or supervising facilitators or serving in a senior facilitation lead role.

• Proven expertise in adult learning principles, experiential learning, and behavior‑change facilitation.

• Strong experience designing and delivering Train‑the‑Trainer programs.

• Ability to coach and develop facilitators with varying experience levels.

• Exceptional verbal communication, executive presence, and facilitation credibility.

• Strong organizational and coordination skills, with the ability to manage multiple programs and competing priorities.

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel <25% for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will only be provided for this role by passing the Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.