Social Media Engagement Specialist

Great things are happening in the Europe and Australia (EUAU) region. Each day, our 4,000 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Yoplait, Pillsbury, Jus-Rol, Fibre One, Knack & Back, Latina Fresh, Liberté and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future. Great things are happening in the Europe and Australia (EUAU) region. Each day, our 4,000 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved brands Old El Paso, Häagen-Dazs, Nature Valley, Betty Crocker, Yoplait, Pillsbury, Jus-Rol, Fibre One, Knack & Back, Latina Fresh, Liberté and more, we are on a mission to become the undisputed growth leader in food for EUAU. In a world that’s ever-changing, we look to stay ahead and seek people who share our love of food and are hungry to shape the future. THE ROLE The Social Media Engagement Specialist monitor General Mills owned social media channels, and engage with consumers to resolve issues, answer questions, clarify misunderstandings, alleviate frustration, or acknowledge posts as appropriate. Key Accountabilities Monitors General Mills’ social media accounts in real-time and engage in conversations on behalf of General Mills brands when appropriate Responsible for inputting the social engagement details into the CRM tool Use Consumer Care Knowledge Base to assist consumers with complaints and questions Follows the Processes and procedures for escalating and resolving consumer issues Ensure compliance with all GMI Interactive Policies in matters relating to Blogging and Social media relationships and communications. Minimum Qualifications Strong written and verbal communication skills 3 years of customer service experience Strong PC skills (including experience with Microsoft Office Suite), along with social media engagement tools Should display a sense of proactive urgency and big picture thinking in addressing current social media needs for the company and must possess the ability to interact well with others in Consumer Relations to achieve the greatest results for the Global Consumer Relations. Preferred Qualifications Demonstrates strong interpersonal skills, bias for action, and attention to detail Strong collaborator; able to quickly track down answers for community questions Ability to be flexible and work with ambiguity; self-directed Provide innovative thought leadership and advice to team and internal partners Demonstrate strategic thinking skills in assessing and developing social media responses that have a positive impact, or minimize negative impact, on the brands and General Mills corporate What will you get from us? A 2021 Certified Great Place to Work; flexible, human-centric culture with a supportive, encouraging team Competitive salary and numerous employee benefits Collaborative, dedicated cross-functional business partners Proactive career advancement & training – we want you to grow with us! Work from Home setup support and digital onboarding Equal Employment Opportunities Every day General Mills ANZ serves the world by making food people love and inclusion is a vital ingredient in our recipe for success. We believe that inclusion brings the world in and all voices belong at our table, making a respected contribution. We are committed to recruiting, retaining, developing and advancing a workforce that reflects the diversity of the consumers and communities we serve globally, with eyes open to the possibilities afforded by diverse perspectives. COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.