About the role
- India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Job Overview The ideal candidate must have the ability to combine their management skills, creativity, and business focus to deliver great solutions with business outcomes to the business and ensure they get the best out of our technologies and solutions. Candidate must have deep experience with technologies like Office 365, Share Point, Yammer, Office, One Drive, Teams and Exchange. Manager is accountable for a team of highly specialized consultants who serve as deep technical advisors driving a successful delivery & support. In addition, he/ she will collaborate with other Technical/ Functional Managers across Enterprise Systems to ensure consistency of readiness and delivery. Manage operations & delivery execution through team preparedness, precision delivery, overall utilization & high business satisfaction in a cost-efficient manner. Contribute in designing secure and resilient technology architectures/ roadmap that meet all the current and anticipated future IT requirements of the organization. Job Responsibilities 70% of Time
- Deliver a service within constraints (schedule, features / functionality, and budget)
- Ensure quality execution in the delivery of a service/ solution to drive satisfaction and the business partner experience
- Working with organization’s “Microsoft collaboration leadership team” influence, articulate and assist in implementation of business and technology strategy
- Coach & mentor others to build capabilities and improve the organizational health and maturity
- Primary function includes stakeholder management & team leadership, work in tandem with Global team and management groups
- Mentor teams, encourage adoptions of latest technologies, promote use of best practices, participate in recruitment and hiring activities. Participate in, and assist with, company events.
- Attract, develop and retain talent. Recognize team members’ strengths, aligned to capability needs, resulting in strong delivery results.
- Effectively communicate business strategy and goals and how they align to the team’s work.
- Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results.
- Hold the team and individuals accountable for results and recognize appropriately.
- Partner and collaborate with other teams on related deliverables, and effectively leverage others in relevant work streams.
- Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources.
- Excellent people skills and relationship management skills, developing people and leading teams
- Operational excellence (includes ROI, budgeting/operations, metrics, etc.) 30% of Time
- Guiding the team and organization on use of Agile/Scrum practices.
- Foster an environment of continuous learning and personal growth within the team to grow technically knowledgeable, dedicated, problem solving team members.
- Mentor, coach, and conduct training programs as relevant
- Creates and presents annual evaluations, performance development plans
- Give timely and constructive feedback leading to improved performance and accountability. Desired Profile Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Masters Preferred Major Area of Study: NA Required Professional Certifications: NA Preferred Professional Certifications: ITIL, Project Management, Scrum Experience Minimum years of related experience required: 15-17 Years Preferred years of related experience: 15 Years Specific Job Experience or Skills Needed
- Knowledge & experience of Microsoft’s entire O365 cloud suite including Office, Share Point, One Drive, MS Teams, Power Platform (Power Apps and Power Automate)
- Experience in technology support, and/or architecture and applications development, and/or project management, and/or systems operations, etc.
- Demonstrates a high degree of user experience and teamwork
- Experience migrating different business units to Office 365 environment.
- Knowledge of Agile/Scrum concept
- Experience working in a highly matrixed organization.
- Demonstrated ability in developing technical professionals through mentoring, career counseling, performance management activities, including the creation of training and development plans.
- Familiarity with organizational change management including end user training
- Experience with solution Support services and ITSM process.
- Strong service delivery, time, project and priority management skills.
- Experience with managing critical and complex business situations or incidents.
- Excellent organizational, coordination, interpersonal and communication skills with ability to provide technology leadership to multiple projects / teams. Experience in interfacing with external vendors is preferred. Competencies/Behaviors required for job
- Agile thinking, encouraging and appreciating value, speed, and flexibility.
- Experience and skill in stakeholder’s management for technical & non-technical team members
- Strong leadership, provides inspiration, clearly articulates and reinforces the team’s vision and strategy on a regular basis to ensure everyone is aligned.
- Actionable and measurable Operational Excellence for consistent and reliable execution
- Resource Allocation (headcount and staffing plans)
- Good communication skills, both written and verbal with the ability to be respectful and diplomatic Additional Information (Please describe as clearly and concisely as possible any additional information that would be important to understand fully the role, responsibilities, nature, and scope of the job.)
- Candidate must be willing to work flexible hours.
- Candidate will be expected to be able to manage multiple commitments in a dynamic environment. COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.
Benefits and perks
•401(k)
•Paid Time Off
•Learning Budget
About General Mills
Powai
Headquarters