OVERVIEW

This IT role provides comprehensive technical support for all plant operations, ensuring seamless functionality of critical systems and equipment across multiple locations. Responsibilities include maintaining and troubleshooting computer networks, hardware, and software; providing end-user assistance; and implementing and supporting new technologies to optimize plant efficiency. The position requires strong problem-solving skills, a proactive approach to maintenance, and the ability to collaborate effectively with plant staff and a dedicated IT team.

KEY ACCOUNTABILITIES:

Leadership

• Strategic Leadership – Be a visible and trusted leader. Though you are the face of D&T at your location, you are more than just an IT leader. Lead significant projects, programs, and/or additional locations. Establish regular engagement with the site leadership team to ensure alignment and visibility.
• Team – offer mentorship to your peer group – model leadership behaviors and set the example, leading from a senior position. Embrace a One Global Team mindset.
• Project Management – as required, undertakes various project work to plan, track, and communicate IT changes. Have early awareness and engagement on approved projects that require infrastructure consultation and/or implementation.
• Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.
• Technical (Disaster) Recovery – author and own the site TR plan, including all necessary execution, reviews, and testing – in partnership with the Emergency Response Plans for the site.
• Learning Mindset – demonstrate a passion for learning and development, including self and peers. Engage in continuous improvement.
• Planning – create and maintain a long-range plan and socialize the plan with Plant Leadership, influencing future investments.

Technical

• Run & Protect – ensures reliability and protection of critical systems related to local site operations, including WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
• Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users.
• Customer Service – works closely with business users with a full understanding of business processes, acting with urgency and empathy to resolve issues
• Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.
• Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding, and knowledge transfer.
• Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalates non-compliance.
• New Technology Support – collaborate with global D&T groups to implement new technologies.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Information Technology (or related field)
• 4+ years of experience in the Infrastructure or Field IT support areas
• Strong interpersonal communication and relationship-building skills
• Advanced proficiency in current desktop productivity tools
• Advanced proficiency in systems and network troubleshooting
• Differential work that has driven impact on the internal/external business
• Analytical skills to identify problems and deliver solutions
• Ability to influence PLT and other business partners with proven results in leadership
• Self-motivated with a mindset for success and continuous improvement
• Project management skills
• Proven ability to set and uphold standards

PREFERRED QUALIFICATIONS:

• Experience working in a warehouse or plant environment
• Desire to travel regularly to alternative locations

ADDITIONAL CONSIDERATIONS

• International relocation or international remote working arrangements (outside of the US) will not be considered

Salary Range

The salary range for this position is $93700.00 - $156300.00 / Annually. At General Mills we strive for each employee's pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Reasonable Accommodation Request

If you need to request an accommodation during the application or hiring process, please fill out our online accommodations request form by following this link:

[Accommodations Request.](https: //forms.office.com/pages/responsepage.aspx?id=6MwzDDyIpUu2FTSm4rj_OAcDus6yTHlOl6qd8B3WpAlUOUdPQVlJNjlCUExOWkVHTVU4UjQyM1ZQRi4u&route=shorturl)OVERVIEW

This IT role provides comprehensive technical support for all plant operations, ensuring seamless functionality of critical systems and equipment across multiple locations. Responsibilities include maintaining and troubleshooting computer networks, hardware, and software; providing end-user assistance; and implementing and supporting new technologies to optimize plant efficiency. The position requires strong problem-solving skills, a proactive approach to maintenance, and the ability to collaborate effectively with plant staff and a dedicated IT team.

KEY ACCOUNTABILITIES:

Leadership

• Strategic Leadership – Be a visible and trusted leader. Though you are the face of D&T at your location, you are more than just an IT leader. Lead significant projects, programs, and/or additional locations. Establish regular engagement with the site leadership team to ensure alignment and visibility.
• Team – offer mentorship to your peer group – model leadership behaviors and set the example, leading from a senior position. Embrace a One Global Team mindset.
• Project Management – as required, undertakes various project work to plan, track, and communicate IT changes. Have early awareness and engagement on approved projects that require infrastructure consultation and/or implementation.
• Vendor Management - works with external vendors and service providers to facilitate the resolution of problems to ensure business continuity.
• Technical (Disaster) Recovery – author and own the site TR plan, including all necessary execution, reviews, and testing – in partnership with the Emergency Response Plans for the site.
• Learning Mindset – demonstrate a passion for learning and development, including self and peers. Engage in continuous improvement.
• Planning – create and maintain a long-range plan and socialize the plan with Plant Leadership, influencing future investments.

Technical

• Run & Protect – ensures reliability and protection of critical systems related to local site operations, including WAN/LAN connectivity, servers, printing and phone systems; escalation to appropriate teams where necessary to ensure issues are resolved with minimum business impact.
• Desktop Support – undertakes desktop problem management and resolution – 2nd & 3rd line technical support for site users.
• Customer Service – works closely with business users with a full understanding of business processes, acting with urgency and empathy to resolve issues
• Problem management and Incident resolution– provides timely response to requests for support, consultancy, and issue resolution; taking ownership and escalating when required.
• Provision of business tools & knowledge – accountable for ensuring hardware lifecycles are adhered to in line with D&T recommendations. Provision of appropriate IT knowledge and guidance to users in the form of OPLs, onboarding, and knowledge transfer.
• Cyber and Physical Security - works closely with Compliance Teams to ensure correct processes are implemented across the site; escalates non-compliance.
• New Technology Support – collaborate with global D&T groups to implement new technologies.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Information Technology (or related field)
• 4+ years of experience in the Infrastructure or Field IT support areas
• Strong interpersonal communication and relationship-building skills
• Advanced proficiency in current desktop productivity tools
• Advanced proficiency in systems and network troubleshooting
• Differential work that has driven impact on the internal/external business
• Analytical skills to identify problems and deliver solutions
• Ability to influence PLT and other business partners with proven results in leadership
• Self-motivated with a mindset for success and continuous improvement
• Project management skills
• Proven ability to set and uphold standards

PREFERRED QUALIFICATIONS:

• Experience working in a warehouse or plant environment
• Desire to travel regularly to alternative locations

ADDITIONAL CONSIDERATIONS

• International relocation or international remote working arrangements (outside of the US) will not be considered