Job Description Summary

The Customer Operations Specialist will be responsible for the successful fulfilment of the shop visits within the GEESM site as it relates to contract requirements including, but not limited to quality, cost and turn-around time (TAT). This role will be tasked with commercial and operational responsibility for assigned customers.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

GE Aerospace Engine Services Malaysia (GEESM) in Subang plays a vital role in ensuring the safety and performance of aviation fleets every day. Established in 1997 as a Center of Excellence for CFM56 engines, GEESM has grown into a key hub of our global operations. It now services commercial aircraft engines, components, and accessories.

Employing more than 700 highly skilled local professionals and providing MRO services to more than 50 airlines worldwide, GEESM continues to exceed our customers’ expectations. With our technical expertise and pioneering spirit, we elevate the flying experience to new heights.

Role Overview:

• Responsible for tracking engine progress from removal to induction to shop visit completion

• Tasked with commercial and operational responsibility for assigned customers.

• Focal for communication and coordination between shop and CPMs / Customers

• Responsible for regular updates to customer and CPM on engine status

• Responsible for continuous improvement in the GE and CFMS COM processes.

• Work with other COMs to leverage and share best practices.

• Responsible for the KPI's as determined by the Customer Programs Team.

• Responsible for contract flow down to shop and operational profitability management

• Responsible for working with Billing team for accurate invoicing

• First point of contact for customer queries and disputes

Ideal Candidate:

• The ideal candidate possesses strong attention to detail and demonstrate excellent interpersonal and communication skills, ready for a front-facing role that engages customers and stakeholders. Proactive and fast in execution, they drive action plans to completion with precision, maintaining a customer-focused approach and a commitment to continuous improvement.

Required Qualifications:

• Minimum Bachelor's Degree holder or equivalent from recognized University

• At least 5 years of experience in manufacturing/engineering/operational environment, preferably in Aerospace industry

Preferred Qualifications:

• Strong oral and written communication skills.

• Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.

• Demonstrated ability to lead programs / projects.

• Humble: respectful, receptive, agile, eager to learn

• Transparent: shares critical information, speaks with candor, contributes constructively

• Focused: quick learner, strategically prioritizes work, committed

• Leadership ability: strong communicator, decision-maker, collaborative

• Problem solver: analytical-minded, challenges existing processes, critical thinker

• Relevant experience in the services and customer operations.

• Experience in Aviation or with Gas Turbine will be an added advantage

Whether we are manufacturing components for our engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, our GE Aerospace teams are dedicated and making a global impact. Join us and help move the aerospace industry forward.

Additional Information Relocation Assistance Provided: No