Job Description Summary

Site IT Manager for GE Aerospace’s Services Technology Acceleration Center (STAC) which is a Repair facility in Springdale, OH state focusing on innovation, technology acceleration, development, automation and its industrialization. Responsible for managing information technology of this plant, including all IT infrastructure & software applications necessary for shop operations. As the site IT leader, you will be responsible for performance & availability of IT infrastructure & applications as well as partner with the business on digital improvements.

Job Description

In this role, you will:

• Responsible for DT operations & management of the repair shop.
• Designs & implements the roadmap to drive digital improvements across IT infrastructure & application landscape.
• Performs as part of the Shop leadership team representing information technology.
• Partners with the business to participate in lean/ process improvement initiatives & enable business transformation leveraging digital tools.
• Familiar with all business applications in use at the site and have awareness of overall business flow.
• Familiar with the digital product catalog and how it fits in with site operations.
• Works on machine instrumentation initiatives to enable enhanced business operations.
• Proactively monitors network performance (WAN / LAN / WLAN) and escalate issues.
• Builds relationships with central digital technology product teams for quicker resolution of networking and application issues.
• Work with central digital product teams to resolve systemic recurring issues or enhancement needs.
• Manage and coordinate all Digital Workspace technology.
• Support all printers, MFPs, on-site A/V and telecommunications equipment.
• Manage and coordinate the deployment and support of shop floor PCs.
• Provide on-site support for networking infrastructure.
• Coordinate IT infrastructure work with applicable teams.
• Provide immediate response to cybersecurity threats.
• Escalate IT issues that are affecting site production & provide on call support as necessary.
• Initiates technology obsolescence and improvement projects.
• Adopt & bring into practice Lean and Flight Deck fundamentals.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Collaborate with functional teams in supporting new product & technology introductions.
• Support implementation of shop floor productivity and automations.
• Maintain a strong cybersecurity posture at the site and comply with established standards and practices.

Minimum Qualifications

• Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR Associates degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
• Minimum 3 years of professional experience in IT operations management.
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics

• Experience working IT in a manufacturing environment
• Hands-on experience in 24x7x365 technical operations
• Experienced in design, performance, availability and scalability of the infrastructure
• Demonstrated ability to managing infrastructure and manufacturing execution systems (MES)
• Demonstrated ability to integrate with manufacturing technologies
• Demonstrated understanding of Lean concepts. Experience with lean manufacturing principles and methodologies (e.g., Kaizen, Standard Work, Hoshin Kanri).
• Demonstrated ability to drive projects based on business strategies and customer requirements
• Skilled in breaking down problems, documenting problem statements and estimating efforts

Desired Characteristic:

• Problem Solving- Identifies future roadblocks and promotes data-based problem solving. Assesses & prioritizes problems in relation to organizational goals. Coordinates team's work and performance with broader organizational objectives and manages conflicts between them. Advises others in how to solve difficult problems.
• Customer Mindset – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
• Change Agent- Proactively learns new tools and integrates new methods to drive improved outcomes. Identifies and assesses new technologies that can add value and capability to GE Aerospace. Builds rapport with the team and gets buy-in for ideas. Drives stakeholder understanding and acceptance of new ideas in their business. Participates in change programs by planning implementation activities with other change champions. Implements monitoring and feedback systems. Solicits ideas for improving primary business processes.
• Collaboration- Establishes & communicates team members' roles in relation to their function and data. Shares knowledge, power and credit, establishing trust, credibility, and goodwill. Coordinates role responsibilities with that of others to achieve mutual goals. Encourages groups to work together to resolve problems. Proactively coaches and/or mentors others to improve their contribution to the team. Fosters relationship building between team members and those outside the team. Works with others to achieve goals without regard to band/title. Identifies gaps in roles on teams and is recognized for growing and distributing talent pools across the organization.
• Comfort in Ambiguity- Identifies when additional information is needed from customer/manager/stake holder and asks relevant questions to obtain it. Delivers solution(s) where additional information may not be needed or available, while clearly stating any underlying assumptions. Communicates status. Evaluates data sets to determine possible value or steps to create value.
• Communication- Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts. Informs stakeholders of customer issues, identifies potential problems or conflicts and resolves them when necessary. Explains the story of the rationale and benefit of their ideas. Uses relevant and appropriate presentation techniques. Responds to questions and dissent in a constructive manner. Acknowledges limitations of one’s own knowledge.
• Consulting- Provides options and counsel. Drives dialogues that produce new perspectives and substantial innovation, enhancements and analysis of consequences. Consults on projects to fit systems or infrastructure, and project goals to their function, and vice versa. Provides risk-assessed options in relation to process enhancement and professional expertise. Consults on data or data infrastructure development projects and identifies when necessary to modify the solution.
• Curiosity/Creativity- Connects ideas and solutions from a broad array of sources (e.g., what other businesses are doing, brainstorming with others). Pilots new ideas and processes that have not been utilized before.
• Decision Making & Risk Management- Analyzes and interprets business strategy, policies, values, complex data patterns and relationships to make decisions regardless of incomplete and conflicting information and uncertain consequences. Makes benchmarked and researched recommendations with contingency plans in place for potential adverse consequences; takes responsibility for consequences of decision/risk. Lobbies business partners and subject matter experts for consensus in taking action that sets direction in at least one critical business function.
• Influence- Ensures group understanding of issues and presents rationale to affect outcomes. Resolves conflicting opinions through consensus. Uses appropriate facilitation techniques to gain agreement or move others to action.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes