Job Description Summary

The Director of Hosting Operations will maintain and optimize on-prem hosting operations for on-prem infrastructure services. In this role, you will lead a global organization of managed service providers, GE technologists, and operational teams. You will partner closely with stakeholders across GE Aerospace sites, networks, and cloud teams to operate a world class delivery model for on-prem infrastructure services that delivers both competitive advantages and meets business needs.

Job Description Essential Responsibilities:

In this role you will:

• Lead a global team to operate on-prem hosting infrastructure operational services supporting Compute, virtualization, storage, Edge and Data Centre/Colo services.
• Deliver operational cadences for on-prem using Flight Deck operating model. Own, maintain and improve Flight Deck fundamentals for the on-prem team
• Partner with multiple teams across Aerospace DT, including Cyber, CxO teams to deliver on-prem hosting operations for our customers.
• Demonstrate strong technical leadership and people management skills including solid communication and analytical skills with thorough understanding of successful problem definition, decomposition, estimation, and resolution.
• Coach, mentor and nurture a world class operational on-prem hosting services team.
• Manage capacity, velocity, and backlog across managed service providers and GE technologists to ensure business priorities are met while minimizing or eliminating technical debt across assets.
• Operate internal Software products and services to improve team capabilities and efficiency, such as lean principals, standard work/ SOPs, process automation, quality assurance and testing.
• Drive a consistent communication rhythm on governance and operational status, keeping DT leadership and functional partners aligned with critical metrics.
• Govern a world class wing to wing operational support model.
• Set the example; drive standards across teams to eliminate duplication and rework across Aerospace.
• Support the defined chargeback model and financial reallocation for hosting across GE Aerospace.
• Ensure team receives consistent messages and has clear understanding of GE Aerospace business direction, strategy, and GE Aerospace results. Make GE’s Business strategy relevant to on-prem services and stakeholders.
• Establish and foster a work culture at all levels that is positive, collaborative, diverse, inclusive, respectful, innovative, dynamic, with integrity, and capable of driving positive change over sustained periods of time.
• Technical leadership to influence suppliers on operational decisions that align to our standards.

Basic Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 8 years of professional experience OR Associates degree with minimum of11 years of professional experience OR High School Diploma with minimum of13 years of professional experience
• Minimum 5 years of professional experience in infrastructure services and hosting (Compute, virtualization, storage) technologies.
• Experience working in an ITIL environment
• ITIL3 and/or ITIL4 foundation certified
• Note: Military experience is equivalent to professional experience

Eligibility Requirement:

• -Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

• Must be results driven with a keen sense of urgency
• Demonstrated Change Management /Acceleration capabilities
• Experienced in performance and availability of on-premises infrastructure
• Strong business analysis and problem-solving skills.
• Demonstrated ability to manage service operations across the product ecosystem
• Ability to decompose problems and make decisions when problems or solutions are not 100% defined
• Skilled in breaking down problems, documenting problem statements and estimating efforts
• Demonstrated experience leading and influencing across a complex, global matrix organization
• Demonstrated ownership of decisions that drive outcomes and any required rework plans
• Experience coaching, mentoring, and developing team members
• Experience providing feedback on performance toward goals
• Excellent written and oral communication skills and the ability to interface with Executive leadership with confidence and clarity
• Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions
• Ability to proactively identify and remove obstacles or barriers on behalf of the team
• Ability to create and execute concrete action plans
• Strong analytical, project management, and organizational skills
• Ability to work under tight deadlines and to prioritize under pressure, influence multiple levels of stakeholders towards common goals and targets.
• Adopt and leverage Flight Deck principles

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No