Job Description Summary

This function supports our aircraft engine and systems product lines and with a 24/7 on shift team in the GE Aerospace Fleet Support Shanghai. In this role, you will develop practical and innovative ways to identify and meet goals and responsible for support of global operations. Also, you will utilize your understanding and experience to solve customer issues and develop proactive solutions to the fleet.

Job Description Company Overview

GE Aerospace (NYSE: GE) is a global leader in aerospace propulsion, services, and integrated systems. Currently, it has approximately 44,000 in-service commercial aircraft engines worldwide. With a century-long history of innovation and profound industry expertise, GE Aerospace is committed to inventing the future of flight, lifting people up, and bringing them home safely.

Site Overview

For 45 years in China, GE Aerospace has committed to developing and investing in China’s aviation industry with reliable, efficient, sustainable, and outstanding products and services. GE Aerospace and its joint venture CFM have served more than 60 airline customers in the Greater China Region, with over 7700 engines in service and nearly 5000 engines on order. We are devoted to the market’s quality growth propelled by technological innovation and digitalization. Together with our partners, we are shaping a sustainable future of flight that helps the industry reach its carbon-neutral goal for the benefit of us all tomorrow.

Essential Responsibilities:

• Support technical response and assistance in a timely manner to the customers in the operation, inspection, maintenance, and repair of product lines.
• Respond to phone calls and emails from customers and GE Field Service Engineers (FSE) to resolve field issues.
• Assist customers with Aircraft on Ground (AOG) spare part supporting and issue resolution.
• Provide diagnostics reviews with the customers on the regular basis.
• Develop diagnostics analysis and provide recommendations in a timely manner.

Qualifications/Requirements:

• Bachelor’s degree from an accredited university or college with at least 3 years of experience in aviation industry
• Must be fluent in Chinese and English
• Proficient in MS Office applications, such as Excel and PowerPoint
• Must be highly motivated, self-directed individual with a strong work ethic and proven abilities to manage multiple projects simultaneously
• Proven ability to establish productive working relationships in a cross-functional team environment

Desired Characteristics:

• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information Relocation Assistance Provided:

Yes