Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Program Delivery and Execution:

Job Qualifications: Skills:

Agile Project Management, Scrum (Agile), Service Now IT Service Management (ITSM)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Service Now IT Project Manager:

Oversee complex programs that drive impactful mission outcomes for our customers as the Service Now ITProject Manager. Here, you’ll see the bigger picture on mission initiatives and where your program management career can go at GDIT.

MEANINGFUL WORK AND PERSONAL IMPACT:

The Service Now IT Project Manager is responsible for planning, executing, and delivering Service Now platform projects that align with organizational goals. This role leads cross-functional teams to implement, enhance, and optimize Service Now solutions, ensuring projects are completed on time, within scope, and within budget. The ideal candidate combines strong project management expertise with a solid understanding of IT service management (ITSM) and the Service Now ecosystem. Other responsibilities include the need to:

• Lead end-to-end delivery of Service Now projects, including planning, execution, monitoring, and closure

• Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders

• Develop and maintain detailed project plans, schedules, and resource allocations

• Coordinate cross-functional teams including developers, administrators, business analysts, and external vendors

• Manage risks, issues, and dependencies, ensuring timely resolution and mitigation

• Facilitate Agile ceremonies or traditional project governance processes as appropriate

• Ensure alignment with ITIL best practices and organizational standards

• Track project performance using appropriate tools and techniques; provide regular status updates to stakeholders

• Manage project budgets, forecasts, and financial reporting

• Support change management and user adoption initiatives

• Ensure quality assurance and compliance with security and regulatory requirements.

WHAT YOU’LL NEED TO SUCCEED:

Bring your program management expertise along with a drive for innovation to GDIT. The Project/Task Manager must have:

• Education: Bachelor’s degree in information technology, Computer Science, Business Administration, or related field

• Certification: PMP

• Experience: 5+ years of IT project management experience, with at least 2+ years managing Service Now projects

• Required skills:

• Strong knowledge of Service Now modules such as ITSM, ITOM,

• Experience with Agile, Scrum, or Waterfall methodologies

• Proven ability to manage multiple projects simultaneously in a fast-paced environment

• Excellent communication, leadership, and stakeholder management skills

Desired Skills:

• Experience with USCENTCOM and familiarity with its mission

• Knowledge and familiarity with USCENTCOM’s IT environment

• Service Now Certified System Administrator (CSA) or Certified Implementation Specialist (CIS)

• Certified Scrum Master (CSM), or equivalent certification

• Experience working in government or highly regulated environments

• Familiarity with integration tools, APIs, and automation within the Service Now platform

• Security clearance level: TS w/SCI Eligibility

• US citizenship required

GDIT IS YOUR PLACE:

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY:

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

#armajobs

#gditpriority

The likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL Mac Dill AFB:

Additional Work Locations: Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans