Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations:

Job Qualifications:

Skills:

Information Technology (IT) Systems, Product Support, Troubleshooting

Certifications:

None

Experience:

4 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Product Support Engineer supporting customer activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiators. As a Product Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Product Support Engineer joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics and centers, ensuring seamless integration and optimal performance. We have a responsibility to ensure operational IT capabilities provide our client with the timeliness, accuracy and reliability they demand from all our highly professional roles. Be the change, lead our change – join us!

HOW A PRODUCT SUPPORT ENGINEER WILL MAKE AN IMPACT

• Troubleshoot and resolve escalated Tier 3 support issues, collaborating with development, QA, and operations teams when needed
• Provide direct technical support during product rollouts, system upgrades, and customer deployments
• Participate in release readiness assessments and ensure operational requirements are addressed pre-launch
• Assist in planning and executing operational transitions by developing support documentation, training materials, and runbooks
• Conduct root cause analysis (RCA) of recurring problems and drive permanent fixes through process or product changes
• Work closely with Product Management and Engineering to relay field feedback and inform feature improvements
• Create and maintain technical documentation, FAQs, and knowledge base articles for internal and customer use
• Monitor system health and performance metrics post-deployment to validate stability and drive corrective actions if needed
• Serve as a subject matter expert for specific product components or domains

Required Skills:

• Strong troubleshooting and diagnostic skills across application stacks and infrastructure components
• Hands-on experience with logging, monitoring, and alerting tools (e.g., Splunk, New Relic, Grafana, Datadog)
• Proficiency in writing scripts or using tools for automation (e.g., Python, PowerShell, Bash)
• Understanding of DevOps principles, CI/CD pipelines, and incident response processes
• Familiarity with cloud platforms such as AWS or Azure
• Exceptional communication and documentation skills, especially in high-pressure or customer-facing situations

WHAT YOU’LL NEED TO SUCCEED:

• Education: Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science)
• Required Experience: 4+ yrs of directly related professional work experience
• Required Certifications: ITIL Intermediate
• Required Skills: Troubleshooting Expertise
• Security Clearance Level: TS/SCI with active polygraph
• Location: Tysons, VA - On Customer Site

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Tysons Corner:

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans