Job Description Summary

The Wind Hub Manager reports to the Service Director and is a strategic role accountable for building long term relationships with customers, driving optimized operations, fiscal management, and hub safety. Overall scope includes leading a hub team, managing daily hub operations, turbine output, as well as exemplify excellence in leadership, safety, quality control, and financial oversight. The Wind Hub Manager partners closely with the customer and ensures alignment with GE operational excellence.

Job Description

As a Wind Hub Manager, you will be responsible for:

People Leadership

• Provide leadership to support a multi-site service hub. Initiate and support staffing requirements, coaching, training, and corrective action concerning employees and contracted partners, including succession planning.
• Own the safety culture within the hub, inclusive of contracted partners and customers.
• Execute daily Plan of the Day calls, to include prioritizing and managing a dispatch schedule.

Customer Point of Contact:

• Customer focused approach to build long term relationships with customers to deliver business objectives and meet contractual requirements.

Partner with CPM | Customer Performance Manager

• Escalate customer concerns with priority.
• Partner with cross-functional teams like Sales, Commercial Operations, Sourcing, Finance, and HR to meet the deliverables.

Turbine Return to Service:

• Prioritize turbine performance to meet/exceed performance commitments.

Multi-Site Leadership

• Be innovative and engaged in all areas of facility operations, aligned with individual site plans, to include creative problem solving with a LEAN mindset.
• Lead operations within a multi-site service hub ensuring weekly visits to each site.
• Drive a safety focus.
• Continue to grow customer relationships.
• Team engagement and talent development.

Qualifications/Requirements

• High School Diploma or equivalent.
• Minimum of 5 years relevant experience inclusive of leadership.
• Minimum of 3 years experience in a field services or equivalent role in the energy industry.
• Ability and willingness to travel within the hub, which may require overnights.
• Must maintain a valid driver’s license.

Desired Characteristics

• Associate or Bachelor’s degree from an accredited college or university.
• Technical Certification in Wind Energy or Electrical/Electronic field preferred.
• Advanced computer skills utilizing word and spreadsheet processing, e-mail programs, facility control and management systems, and computer diagnostic and troubleshooting tools.
• Wind turbine or energy industry experience.
• Advanced electrical, mechanical, and/or hydraulic experience, including use of hydraulic power tools.
• Experience with heavy equipment required for facility maintenance with a working knowledge of crane and rigging requirements.
• Comprehensive writing skills to meet contractual reporting obligations, as required.
• Strong functional knowledge in Operations and Maintenance best industry practices, planning, organizing, coordinating, executing, and controlling the wind hub activities, productivity improvements, operational excellence in outage management.
• Strong leadership skills, ability to embrace and adapt to change and influence others.
• Excellent interpersonal and leadership skills.
• Ability, willingness, and adaptability to take initiative and work without direct supervision.
• Advanced computer skills utilizing word and spreadsheet processing, e-mail programs, facility control and management systems, and computer diagnostic and troubleshooting tools.
• Experience with heavy equipment required for facility maintenance with a working knowledge of crane and rigging requirements.
• Comprehensive writing skills to meet contractual reporting obligations, as required.
• Ability to work with a wide variety of personnel at all levels inside and outside of the Wind Hub.