Garmin

GPS technology and wearables company

Product Support Specialist - Wearables

职能技术支持

级别中级

地点Tucson, United States

方式现场办公

类型全职

发布1个月前

立即申请

必备技能

Customer Service

Overview We are seeking a full-time Product Support Specialist
Wearables at Garmin's Tucson, AZ location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Core Busniess Hours: Mon
Fri 8:00am-5:00pm Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects of basic complexity within defined process accurately and timely Thoroughly document work in an organized and timely manner Work a consistent and reliable schedule as identified by management ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS: Bilingual Specialist Provide support to Garmin customers in designated language – French/Portuguese/Spanish Demonstrate international cultural awareness Transcreate basic knowledge articles and FAQ’s Community Moderator Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience Develop product knowledge across multiple segments Possess a fundamental understanding of the social media channels Shared Support Coordinator Consistently communicate with accounting department to resolve issues related to orders Demonstrate ability to find creative solutions to order and exchange questions Perform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns Answer mildly complex questions from Product Support on order issues and entry questions Review problem orders and notify customers of any issues or delays Basic knowledge of key systems Basic Qualifications High School Diploma or GED Demonstrated interest for the product segment and interest in developing product knowledge Demonstrated customer service expertise Demonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills Demonstrated reliable and predictable attendance Demonstrated computer skills and ability to navigate multiple screens Desired Qualifications Fluency in Spanish, Portuguese and/or French languages in addition to English Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects of basic complexity within defined process accurately and timely Thoroughly document work in an organized and timely manner Work a consistent and reliable schedule as identified by management ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS: Bilingual Specialist Provide support to Garmin customers in designated language – French/Portuguese/Spanish Demonstrate international cultural awareness Transcreate basic knowledge articles and FAQ’s Community Moderator Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience Develop product knowledge across multiple segments Possess a fundamental understanding of the social media channels Shared Support Coordinator Consistently communicate with accounting department to resolve issues related to orders Demonstrate ability to find creative solutions to order and exchange questions Perform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns Answer mildly complex questions from Product Support on order issues and entry questions Review problem orders and notify customers of any issues or delays Basic knowledge of key systems
Basic Qualifications High School Diploma or GED Demonstrated interest for the product segment and interest in developing product knowledge Demonstrated customer service expertise Demonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills Demonstrated reliable and predictable attendance Demonstrated computer skills and ability to navigate multiple screens Desired Qualifications Fluency in Spanish, Portuguese and/or French languages in addition to English Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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关于Garmin

Garmin

Public

Garmin Ltd. is an American multinational technology company based in Olathe, Kansas. The company designs, develops, manufactures, markets, and distributes GPS-enabled products and other navigation, communication, sensor-based, and information products to the automotive, aviation, marine, outdoors,...

10,001+

员工数

Olathe

总部位置

$13.2B

企业估值

评价

10条评价

4.2

10条评价

工作生活平衡

4.0

薪酬

3.5

企业文化

4.3

职业发展

3.2

管理层

4.0

78%

推荐率

优点

Supportive management and leadership

Great work culture and team collaboration

Excellent work-life balance and flexibility

缺点

Limited career advancement and growth opportunities

Fast-paced environment can be stressful

Compensation could be better

薪资范围

47个数据点

Junior/L3

Junior/L3 · Business Development

0份报告

$65,670

年薪总额

基本工资

股票

奖金

$55,819

$75,521

面试评价

3条评价

难度

3.0

/ 5

时长

14-28周

录用率

33%

体验

正面 33%

中性 67%

负面 0%

面试流程

Application Review

Recruiter Screen

Technical Phone Screen

Technical Interview

Final Interview/Onsite

Offer

常见问题

Coding/Algorithm

Technical Knowledge

Embedded Systems

Behavioral/STAR

Past Experience