GPS technology and wearables company
Product Support Specialist - Wearables
Required skills
Customer Service
- Overview We are seeking a full-time Product Support Specialist
- Wearables at Garmin's Tucson, AZ location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary. Core Busniess Hours: Mon
- Fri 8:00am-5:00pm Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects of basic complexity within defined process accurately and timely Thoroughly document work in an organized and timely manner Work a consistent and reliable schedule as identified by management ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS: Bilingual Specialist Provide support to Garmin customers in designated language – French/Portuguese/Spanish Demonstrate international cultural awareness Transcreate basic knowledge articles and FAQ’s Community Moderator Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience Develop product knowledge across multiple segments Possess a fundamental understanding of the social media channels Shared Support Coordinator Consistently communicate with accounting department to resolve issues related to orders Demonstrate ability to find creative solutions to order and exchange questions Perform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns Answer mildly complex questions from Product Support on order issues and entry questions Review problem orders and notify customers of any issues or delays Basic knowledge of key systems Basic Qualifications High School Diploma or GED Demonstrated interest for the product segment and interest in developing product knowledge Demonstrated customer service expertise Demonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills Demonstrated reliable and predictable attendance Demonstrated computer skills and ability to navigate multiple screens Desired Qualifications Fluency in Spanish, Portuguese and/or French languages in addition to English Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
Essential Functions Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media/web formats Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers Become knowledgeable in the specifications, capabilities and operation of Garmin products Remain current on changes in policies, procedures, and product offerings Complete tasks and/or projects of basic complexity within defined process accurately and timely Thoroughly document work in an organized and timely manner Work a consistent and reliable schedule as identified by management ESSENTIAL FUNCTIONS FOR SPECIFIC FOCUS AREAS: Bilingual Specialist Provide support to Garmin customers in designated language – French/Portuguese/Spanish Demonstrate international cultural awareness Transcreate basic knowledge articles and FAQ’s Community Moderator Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience Develop product knowledge across multiple segments Possess a fundamental understanding of the social media channels Shared Support Coordinator Consistently communicate with accounting department to resolve issues related to orders Demonstrate ability to find creative solutions to order and exchange questions Perform troubleshooting of tasks on issues reported by various departments such as transportation issues and returns Answer mildly complex questions from Product Support on order issues and entry questions Review problem orders and notify customers of any issues or delays Basic knowledge of key systems
Basic Qualifications High School Diploma or GED Demonstrated interest for the product segment and interest in developing product knowledge Demonstrated customer service expertise Demonstrated strong and effective verbal, written, and interpersonal communication skills Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills Demonstrated reliable and predictable attendance Demonstrated computer skills and ability to navigate multiple screens Desired Qualifications Fluency in Spanish, Portuguese and/or French languages in addition to English Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability. This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
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About Garmin
Garmin
PublicGarmin Ltd. is an American multinational technology company based in Olathe, Kansas. The company designs, develops, manufactures, markets, and distributes GPS-enabled products and other navigation, communication, sensor-based, and information products to the automotive, aviation, marine, outdoors,...
10,001+
Employees
Olathe
Headquarters
$13.2B
Valuation
Reviews
10 reviews
4.2
10 reviews
Work-life balance
4.0
Compensation
3.5
Culture
4.3
Career
3.2
Management
4.0
78%
Recommend to a friend
Pros
Supportive management and leadership
Great work culture and team collaboration
Excellent work-life balance and flexibility
Cons
Limited career advancement and growth opportunities
Fast-paced environment can be stressful
Compensation could be better
Salary Ranges
47 data points
Junior/L3
Junior/L3 · Business Development
0 reports
$65,670
total per year
Base
-
Stock
-
Bonus
-
$55,819
$75,521
Interview experience
3 interviews
Difficulty
3.0
/ 5
Duration
14-28 weeks
Offer rate
33%
Experience
Positive 33%
Neutral 67%
Negative 0%
Interview process
1
Application Review
2
Recruiter Screen
3
Technical Phone Screen
4
Technical Interview
5
Final Interview/Onsite
6
Offer
Common questions
Coding/Algorithm
Technical Knowledge
Embedded Systems
Behavioral/STAR
Past Experience
Latest updates
Premium Garmin Venu 4 drops to lowest price ever after a sweet discount on Amazon - PhoneArena
PhoneArena
News
·
1w ago
Garmin posts upbeat quarterly results as demand for premium wearables holds up - Reuters
Reuters
News
·
1w ago
Garmin Posts Upbeat Quarterly Results as Demand for Premium Wearables Holds Up - U.S. News Money
U.S. News Money
News
·
1w ago
Garmin Beats Q1 Goals But Sticks With Prior Full-Year Outlook - Investor's Business Daily
Investor's Business Daily
News
·
1w ago