About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Shenzhen is ideally located in the heart of the commercial district of Futian, across the Shenzhen Conference & Exhibition Center and a short walk from the Civic Center which houses the city’s Municipal Hall and Museum as well as near the famed Shenzhen Concert Hall and Library. The Hotel is surrounded by 3 modern shopping malls and is a few steps away from the subway metro station and 10-minute drive to 2 Hong Kong borders of Huanggang and Futian. Built along contemporary lines, the Hotel features 266 rooms inclusive of 32 suites, a Club Lounge, Business Centre, 4 food and beverage outlets, and a grand ballroom with 5 other function venues plus a unique outdoor multilevel Terraces.

About the role

Revenue Manager is responsible for optimizing Hotel Rev Par as outlined in budget and ensuring hotel is among top position of Rev Par leadership among competitive set.

What you will do

• The ability to control rooms and rate availability in accordance with established guidelines to maximize occupancy and revenue.

• The ability to work with the Sales and Catering/ Conference Service Department in allocating group rooms and rates including tracing, cut off dates etc. for tighter room inventory control.

• The ability to prepare and distribute accurate occupancy and revenue forecasts and keep all department heads well informed of and unexpected changes in levels of business.

• The ability to distribute information to ensure all Reservations Sales and Catering, FO staff are familiar with all guest rooms, hotel facilities, services, hours of operation, special activities, functions in the hotel to ensure staff to sell / upsell effectively.

• The ability to develop and implement strategy/enhancements pertaining to the yield management and reservations function and prepare rooms revenue budget recommendation to the CD/GM.

• The ability to lead the Forecast and Yield Management internal meetings and support the Sales group meetings and their daily rate requirements.

• The ability to manage, produce, monitor monthly/weekly reports as required by FS revenue and by DOM/DOS Rate Strategy Tiers, Transient/NCR Demand/Turn away, Booking Pace by Segment, Segment Ceilings, Full House Days Analysis, Group Displacement, Arrival Patterns, Incentive Results, Phase Report/GDS Review, Rate Resistance Report, CRO Test Calls, Suite Inventory and Month End Results.

• The ability to compile and publish a monthly analysis/report summarizing the month’s reservation activity and to survey monthly competitive rates(STR, shop, website) with accurate recommendations on any field and pricing room strategies taking into consideration external factors (exhibitions, economy).

• The ability to establish relationships with OTA’s in order to optimize booking. And create OTA promotion to increase bookings over low period. Also build network with other Reservation Managers in the city as well as in Four Seasons.

• The ability to drive the implementation and development of FO/ RES upsell programs in conjunction with Rezpro training.

• The ability to ensure reservation department is in compliance with all FS standard (i.e. test calls, drop calls, guest history suspended profiles etc.)

• Implementation of marketing related programs (i.e. preferred parent, Amex Platinum etc.)

What you bring

• College degree or certification in hotel or related field.

• Excellent verbal skills in English and mandarin, proficiency in another language helpful.

• Two years minimum previous experience as reservation / revenue manager at least two years in current job.

• Previous experience FOM or Sales & Marketing in a luxury hotel an advantage.

• Good organization, time management and leadership skills.

• The ability to display a high level of integrity and professionalism at all times in dealings with guests and employees.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.

• Excellent Training and Development opportunities.

• Complimentary Accommodation at other Four Seasons Hotels and Resort.

• Complimentary Dry Cleaning for Employee Uniforms.

• Complimentary Employee Meals.

Schedule & Hours:

Forty hours over a five day period; scheduled days and times may vary based on need.