Commercial Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Commercial Director – Four Seasons Hotel San Francisco

Join our dynamic, diverse team at Four Seasons Hotel San Francisco as a Commercial Director. At an exciting time of renewal in San Francisco, our property is entering a new chapter under new ownership. This is a unique moment to help shape the commercial strategy of a landmark luxury hotel in a city on the rise.

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City’s Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum—amid the city’s finest cultural and dining venues.

We are actively searching for an experienced and proven leader to become Commercial Director of Four Seasons Hotel San Francisco.

The Role – Overview

The Commercial Director is a key member of the Hotel’s Executive Leadership team, collectively responsible for making strategic and operational decisions. This role leads the commercial strategy across sales, marketing, revenue management, reservations, and public relations to drive revenue performance and sustain the hotel’s unique market positioning in a highly competitive and evolving environment.

The successful candidate will be a proven leader, strategic thinker, motivator, and innovator who is highly collaborative and people-focused.

Key Responsibilities

This list is not all-inclusive and provides an overview of core responsibilities:

• People Leadership – Recruit, develop, and lead the commercial team. Foster a positive, high-performance culture.
• Revenue Optimization – Drive RevPAR performance through strategic planning, pricing, and inventory management.
• Commercial Strategy – Oversee marketing, promotions, advertising, and public relations initiatives in alignment with brand positioning.
• Sales Leadership – Maintain key accounts, support major business opportunities, and act as the hotel’s primary commercial leader.
• Performance Management – Set, monitor, and achieve commercial goals across all segments and channels.
• External Relationships – Represent the hotel with key partners such as convention & visitors bureaus, corporate clients, and community stakeholders.

Qualifications & Experience

• Senior leadership experience in luxury hotel commercial functions (Sales, Marketing, Revenue Management).
• Proven track record in driving revenue growth, business development, and closing high-value deals.
• Strong financial acumen with expertise in revenue and budget management.
• Ability to thrive in a fast-paced, diverse environment and make sound decisions quickly.
• Demonstrated success in building, leading, and retaining high-performing teams.
• Excellent organizational, communication, and interpersonal skills.
• Strong leadership, strategic thinking, and problem-solving capabilities.
• Proficiency in revenue and client management systems preferred.
• Excellent written and verbal English communication skills.

What to Expect

• Salary Range: $220 K to $230K
• Market-leading benefits (Medical, Dental, Vision, Retirement Savings Plan)
• 401(k) Retirement Plan
• Complimentary accommodation at Four Seasons Hotels & Resorts worldwide
• Complimentary employee meals
• A culture that values individuality, development, and belonging
• Global career growth opportunities, including Task Force assignments
• High levels of employee engagement—where your ideas are heard and actioned
• Paid holidays, vacation, and sick leave
• Access to culinary, retail, and wellness experiences at preferred rates
• …and so much more!

If you are interested in applying, please click APPLY and submit your resume and cover letter (Word or PDF format).

To learn more about Four Seasons Hotel San Francisco:

http://www.fourseasons.com/sanfrancisco

If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation, please contact the People and Culture Department at 415-633-3465.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To view the “EEOC is The Law” poster, please visit http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf