About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

About the role

Coordinate and support daily Housekeeping operations to ensure guest rooms and public areas are maintained to Four Seasons standards while delivering efficient communication and guest satisfaction./ ゲストルームおよびパブリックエリアがフォーシーズンズのスタンダードに沿って維持されるよう、ハウスキーピングの日々のオペレーションを調整・サポートし、円滑なコミュニケーションとゲスト満足を提供する。

What you will do

Coordinate and direct Housekeeping activities by communicating with floor supervisors and other departments to ensure accurate room status and timely service delivery./ フロアスーパーバイザーや他部署と連携し、正確なルームステータスとタイムリーなサービス提供を確保する。

Answer and manage Housekeeping telephone and guest requests using proper etiquette, documenting and assigning tasks for completion.
/ 正しい電話エチケットでハウスキーピングの電話対応を行い、ゲストリクエストを記録し、各担当へ割り当て対応を完了させる。

Operate PMS、HotSOS等のシステムを使用し、ルームステータス管理、レポート作成・配布を行う。
/ Operate PMS and HotSOS systems to update room status, print designated reports, and distribute them accordingly.

Monitor Out of Order rooms and follow up on discrepant or incomplete work before and after shift handovers.
/ 使用不可客室や未完了作業をモニターし、シフト前後の引き継ぎ・フォローアップを行う。

Prepare and track maintenance work orders in coordination with Engineering to ensure timely completion.
/ エンジニアリングと連携し、修理作業依頼を作成・追跡し、完了を確認する。

Handle guest laundry requests including item counting and charge posting in accordance with procedures.
/ ゲストランドリーのアイテム確認および料金登録を行う。

Assist across Housekeeping operations as assigned and perform additional duties assigned by the Director of Housekeeping or Assistant Manager.
/ 指示に基づきハウスキーピング業務全般を補佐し、ディレクターまたはアシスタントマネージャーから指示されたその他の業務を行う。

What you bring

High school diploma or equivalent experience. Preferably 1–2 years of experience in a related role within Four Seasons or a similar organization./ 高校卒業または同等の経験。フォーシーズンズまたは類似企業での関連職務経験1～2年が望ましい。

Strong communication and coordination skills with the ability to multi-task in a fast-paced environment.
/ マルチタスクを求められる環境における、高いコミュニケーション力および調整力。

Knowledge of hotel operations, Housekeeping standards, internal controls, and service quality requirements.
/ ホテルオペレーション、ハウスキーピング基準、内部統制、サービススタンダードの知識。

Ability to operate office equipment including telephone, fax, scanner, copier, calculator, and computer systems.
/ 電話、ファクシミリ、スキャナー、コピー機、計算機、コンピューター機器を操作できる能力。

Working knowledge of Microsoft Office Suite and hotel systems (PMS, HotSOS).
/ Microsoft Office Suiteおよびホテルシステム（PMS、HotSOS）の操作知識。

Fluent in reading, writing, and speaking both English and Japanese.
/ 英語・日本語の読み書きおよび会話能力。

Ability to work a flexible schedule to meet operational requirements.
/ オペレーションニーズに対応できる柔軟な勤務が可能であること。

What we offer / 待遇・福利厚生

What we offer: 当社が提供するもの：

• Competitive Salary, wages, and a comprehensive benefits package競争力のある給与・賃金、ならびに充実した福利厚生制度

• Excellent Training and Development opportunities
  充実した研修および人材育成の機会

• Complimentary Accommodation at other Four Seasons Hotels and Resorts
  他のフォーシーズンズ ホテル＆リゾートへの無料宿泊制度

• 50% F&B outlet discount for other Four Seasons Hotels in Japan (except SÉZANNE)
  日本国内のフォーシーズンズホテル内F&Bアウトレットを50％割引で利用可能（※SÉZANNEを除く）

• Complimentary Employee Meals
  従業員食堂での食事提供

• Social insurance
  社会保険完備

• Defined contribution benefit
  確定拠出型年金制度

• Yearly health check-ups
  年1回の健康診断

Schedule & Hours / 勤務時間・休日

Schedule & Hours: 勤務時間・休日：

• 40 working hours per week
  週40時間勤務

• 10 days off every month except February (9 days)
  月10日間の休日（2月のみ9日）

• Successful candidates must possess legal work authorization for Japan and be fluent in English and Japanese business communication.

• 採用された方は、日本での就労資格を有し、英語および日本語によるビジネスレベルのコミュニケーション能力が必要です。