Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. Fortinet is growing and we are looking to hire Senior Technical Support Specialist for our Atlanta, GA location to troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
As a Senior Technical Support Specialist, you will:

Troubleshoot Fortinet’s Secure Access Service Edge product, FortiSASE.
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer system information
Recommend corrective actions based on analysis
Provide Customer education where needed due to gaps in networking, product knowledge etc.
Consultation of technical documentation, bulletins, and release notes for known problems
Reproduction of customer environments on lab equipment; work to isolate and solve problems; recommend potential new solutions
Follow up on technical cases including proper escalation and management of the case until case closure
Manage customer communications and expectations until the closure of each case, conduct and lead customer management meetings regarding escalation

We Are Looking For:

Candidate with 3+ years of experience in a technical support or system administration role in a networking/security company or equivalent education
Deep understanding of OSI model, routing and switching in L2/L3
Strong understanding of BGP, IPsec/ADVPN, SDWAN
Strong Understanding of Authentication protocols

• LDAP, SAML, RADIUS, OAuth
  Experience with security products
• Firewalls, IDS/IPS, Antimalware
  Deep working knowledge of operating systems
• Windows, Mac, Linux
  Strong troubleshooting and problem-solving skills
  Previous call center experience. Supporting data networking products and/or security products is desirable
  Strong communication skills, both written and verbal

Educational Requirement:

Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.

Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
Why Join Us: We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe