
Cybersecurity company
IT Helpdesk Specialist
Required skills
Linux
Customer Service
Join the Fortinet team in an IT Specialist role where you will be responsible for the secure operation and administration of our networks!
Job Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person, through ticket system or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Job Experience Required:
1+ years in overall IT support experience
Experience in the client disk encryption, service monitoring application, ITSM and endpoint management tools
Ability to multi-task in a dynamic environment with changing priorities
Support experience for Windows AD, Windows, Mac OS, and Linux
Good understanding of IP Networking concepts (LANs, WANs, DNS, DHCP, VPNs, etc)
Team/results-oriented, flexible, proactive, self-starter
Strong communication skills, both written and verbal, and organization skills
Excellent customer service skills
Educational Requirement:
Bachelor's Degree in Computer Science or Engineering preferred
The Canada base salary range for this full-time position is expected to be between $65,000 - $80,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.
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About Fortinet

Fortinet
PublicFortinet, Inc. is an American cybersecurity company headquartered in Sunnyvale, California. It develops and sells security products including firewalls, endpoint security and intrusion detection systems. Fortinet has offices in the US, Canada, and UK.
10,001+
Employees
Sunnyvale
Headquarters
$19B
Valuation
Reviews
10 reviews
3.7
10 reviews
Work-life balance
2.8
Compensation
4.0
Culture
3.5
Career
2.5
Management
2.2
65%
Recommend to a friend
Pros
Good salary and benefits
Supportive team environment
Training and development opportunities
Cons
Heavy workload and long hours
Limited career advancement opportunities
Poor management communication
Salary Ranges
39 data points
Mid/L4
Senior/L5
Mid/L4 · CONSULTING SYSTEMS ENGINEER
3 reports
$151,000
total per year
Base
$185,099
Stock
-
Bonus
-
$151,000
$151,000
Interview experience
1 interviews
Difficulty
4.0
/ 5
Duration
14-28 weeks
Offer rate
100%
Experience
Positive 0%
Neutral 0%
Negative 100%
Interview process
1
Application Review
2
Recruiter Screen
3
Technical Phone Screen
4
Onsite/Virtual Interviews
5
Offer
Common questions
Technical Knowledge
Coding/Algorithm
Behavioral/STAR
Network Security Concepts
Culture Fit
Latest updates
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