Architect scalable, secure, and performant Salesforce CRM solutions aligned with Salesforce.com Standard Practices and Ford Pro’s Common Engineering Policies (CEP), including API standards, logging norms, and release management. 

Lead MuleSoft integration strategies to connect Salesforce with internal and external systems. 

Drive Agile product development practices using JIRA to manage backlog, sprints, releases, and retrospectives. 

Validate and refine target state architectures through usability testing, performance/load testing, and continuous improvement. 

Act as a consensus builder across other Ford Pro product groups 

Facilitate alignment on technical decisions, team allocations, and product lifecycle transitions. 

Promote transparency and shared accountability using progress reporting tools and OKR’s  

Champion Community of Practice (CoP) principles to ensure consistency in engineering and product management practices. 

Support financial and headcount forecasting through collaborative internal processes and related tools. 

Align product investments with strategic priorities and ensure efficient resource allocation. 

Participate in Tech Council reviews for budget approvals and product lifecycle decisions. 

Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field or a combination of education and experience

12+ years of experience in enterprise CRM platforms, with at least 7 years in Salesforce architecture and development. 

• Salesforce Platform Architecture (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud) 

• MuleSoft Anypoint Platform (API design, RAML, connectors, orchestration) 

• RESTful API design and versioning 

• CI/CD pipelines and release management, Copado Preferred 

• Logging and monitoring standards (aligned with Ford Pro’s CEP) 

• Cloud architecture validation and performance/load testing 

• Usability testing and persona-driven design 

• Git-based source control and repository management 

• Tool proficiency: JIRA, Microsoft Teams, Miro 

• Framework fluency: Salesforce Well-Architected Framework 

• Cloud platform expertise: Google Cloud Platform (GCP) or similar cloud platform for hybrid and scalable integrations 

3+ years of experience with MuleSoft integration and API-led connectivity. 

Proven experience leading cross-functional technical teams in Agile environments. 

Strong understanding of financial acquisition and resource planning processes. 

Demonstrated ability to lead through influence and build consensus across diverse teams