Area: FCSD
Grade: GSR7
Location: Szentendre

University or College Degree:

At least 3 years experience in marketing sales and service, preferably automotive area
Sales/Aftersales field experience is an advantage
Very good command of English, both written and spoken
Excellent communication/presentation skills and good organizational abilities
Proactive, self-starter and a team player, with the ability to multitask, while paying strong attention to detail
Ability of seeking business/growth opportunities

Analytical and Financial Skills:

Traveling by car within Hungary (Driving licence “B” is mandatory)
Strong MS Office skills (Excel, Word, PowerPoint)
Working hours: 40 hours / week

Responsible for the activities in Service & Parts Business in the zones. The main responsibilities cover of supporting the operations of dealers within the zone by:

• Managing day-to-day operations of the dealers, ensuring timely and high-quality background for our business partners
• Monitoring and analysing dealers’ parts and service performance metrics and implement strategies to achieve objectives
• Supporting the dealers with initiatives to be able to increase the part sales and motivating them to keep high level of workshop efficiency and utilization
• Planning and Implementing the Service marketing activities
• Protection of parts-purchase loyalty
• Development of new Businesses
• Process Improvement Activities in the Service & Parts Business

Building relationships and support functions

• Establish and maintain strong relationships with workshops, addressing any concerns and ensuring a high level of service is maintained; provide feedback to the HUN FCSD Field Operations Manager about the dealers’ performance and other Aftersales projects as required.
• The dealers’ part sales performance has to be continuously evaluated in accordance with the annual budget and also with the objectives defined by the various part bonus programs.
• The Zone Manager should give practical advises to the dealers’ Aftersales & Parts Managers as well as MDs regarding the parts’ sales channels (special focus on Service, CV & Fleet, Wholesale) and growth opportunities, service key performance indicators and aftersales marketing.

Promotion and building customer trust

• Introduction and supervision of process improvement in the areas of Service and Parts to maximize the customer satisfaction within the service organization as well as productiveness and efficiency.
• The Zone Manager has to promote the loyalty products and strategic sales tools (e.g.: Service Traffic Ambition Reward program, Extended warranty, Service packs, Video Check, Ford Pass), and support the products market implementation, through providing best practice information.

Supervision

• Control of the service standards. Assure that the dealers follow all Company guidelines regarding the Service and Parts Business.
• Assure that the dealers permanently check the repair quality and implement the correction measures.