• 3+ years’ experience working with financial products or services in a product team in matrixed organization.
• Experience of working in a large and complex transformation or modernization projects.
• A self-starter who shows initiative and self-drive to get the job done and is willing to get ‘stuck in’.
• A deep understanding of originations, receivables, loan processing, or financial operations is highly desirable.
• Experience in gathering and documenting detailed business and functional requirements, user stories, and acceptance criteria.
• Strong analytical and problem-solving skills, with experience in identifying product challenges, evaluating potential solutions, and defining clear approaches to enhance product value and user experience.
• Capability to define, track, and report on key product performance indicators (KPIs), identify areas for improvement, and contribute to product optimization through data-backed recommendations.
• Understanding of customer journeys to improve customer experiences and/or deliver business value
• A great communicator with the ability to articulate problems and solutions clearly then seek alignment across all parties and levels of the organisation
• Technical curiosity - you don't need to be a software engineer, but understanding technical concepts, system architecture, and API integrations will help you make better product decisions and communicate effectively with technical stakeholders
• Sign-off Coordination:

Procure formal stakeholder signoffs before moving into the definition and development stages

• Functional & Non-Functional Requirements:

Collaborate with PMs and Technical PMs (TPMs) to define and document FRs and NFRs specifically for the modernization project

• SaaS Configuration:

Perform hands-on configuration of product attributes within various environments on the ALFA SaaS platform.

• Customer Journey Analytics:

Utilize tools such as Quantum Metric and Adobe Analytics to perform data analysis across products, identifying friction in the customer and colleague journeys.

• Cross-Functional Demos:

Conduct and facilitate demo sessions for a diverse audience, including Engineering, UI/UX, Legal & Compliance, Operations, and Architecture.

• Arbitration Testing:

Support arbitration testing with dependent teams to resolve cross-functional logic conflicts.

• Testing Support:

Assist the QA/Testing teams in validating that user functional stories are fully met during phase-wise testing cycles.

You'll work with other product managers, product analysts, engineers and product designers in a complex and matrixed environment whilst contributing to the roadmap of your area.

• Defining "What" and "Why":

Deconstruct complex financial and credit requirements into clear, actionable User Stories. Take ownership of drafting all business user functional stories.

• Acceptance Criteria:

Write detailed "Definition of Done" criteria to ensure engineering teams have a crystal-clear understanding of success metrics and Ford Credit’s quality standards.

• Backlog Management:

Partner with the Product Manager to refine and prioritize the backlog, balancing business value, customer impact, and technical feasibility.

• Competitive Analysis:

Conduct ongoing market research to stay ahead of trends from competitors (e.g., GM Financial etc.)

• Strategic Road mapping:

Support the Product Manager in defining and maintaining the long-term vision for the Ford Credit modernization journey

• Voice of the Customer:

Synthesize customer feedback and NPS (Net Promoter Score) data to advocate for features that resolve pain points and improve the user experience

• Design Leadership:

Lead design sessions across Program Increments (PI) based on business priorities, ensuring all relevant stakeholders are engaged

• Documentation Mastery:

Prepare and manage critical documentation including BPM(Business Process Mapping),BRD(Business Requirement Documents), and PRD (Product Requirement Documents)