The Specialist, HR Shared Service employees through their lifecycle at Ford by advising them in any HR matters and completing administrative tasks in the internal systems. Their goal is to ensure an excellent customer experience, which includes phone and chat support, transactional processes based on our operational documentation and service promise in order to provide end-to-end customer care. Their will proactively support employees and dependents, managers and HR management.

Professional background:

• Desirable Bachelor’s Degree preferably in Human Resources, Business
• Administration, or other related fields
• Minimum 2 years of customer service, data processing or HR experience

preferred

Key Abilities:

• Demonstrated effectiveness working with contact center technology
  including but not limited to contact center tracking system and Human
• Resources Information Systems (HRIS)
• Ability to identify unusual calling events or frequent customers issues and
  work with the HR Contact Center Supervisor to suggest process, procedure
  and training improvement opportunities
• Ability to drive to "first-time through" solutions
• Proactivity
• Demonstrating positive attitude when facing difficulties
• Ability to communicate effective through written and oral communication
  and consistently deliver high quality customer service in a professional
  manner
• Demonstrated effectiveness when dealing with dissatisfied customers
• Ability to work as a team member in a specialized area with a diverse
  audience
• Ability to remain flexible with staff scheduling changes and time zones
• Speaking English fluently supporting the business on a daily basis

What we offer:

• Being part of a fully supportive, collaborative, and dynamic team
• Working in an environmentally friendly and well-equipped office in the XIII. district of Budapest
• Hybrid working model - currently 3 office days, as of April, 4 office days required
• Working in shifts from Monday to Friday, between 7/8/9 a.m. and 4/5/6 p.m.
• Learning opportunities in the field of HR and possibilities to explore other countries’ HR processes and growing in your career by taking on new projects and tasks and developing within the People First Team®
• Colorful tasks as you will be involved in all HR processes regarding the English employees
• Cafeteria – Benefits package
• As you will join a car sales company you can use your discount for new and used car purchase, and you can have the chance to try even the most recent models during test driving days.

Please note that we currently run background checks as part of our recruitment process pending a successful interview.

• Supporting employees and dependents, managers, HR management, government agencies and applicants.
• Accurately completing transactions, understanding the customer’s questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials
• Creating employment related documents that support the regulations of the country-specific legal environment
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs)
• Escalate customer requests in a timely manner when additional research or analysis is necessary
• Manage control through the transactions audit process
• Representing an HR professional process expert – supporting team in high quality resolution of complex cases and onboarding new joiners
• Following even complex processes and paying attention to details to ensure data quality in HR systems
• Cooperate with HR Business Partners to guarantee the best employee experience; actively support process related calls & meetings
• Being proactive in handling risks or process gaps, or process improvements that you face and involving the responsible teams to find a solution together
• Mastering high-level process understanding of all teams and connections; initiating information flow between teams
• Support operational planning along with workload management ensuring the KPI-s are met
• Realizing patterns and taking actions with supervisory support if needed
• Lead or participate in projects supporting department development or yearly target achievements
• Support the daily work of the supervisors and act as a backup if needed
• Act as rolemodel, consistently represent Ford Cultural Behaviour elements
• Any other duties as required by the line manager