
FlixBus Shop - Customer Service Agent
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Join our passionate on-site operations team in Amsterdam where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.
As a Shop Assistant at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You’ll be the face of Flix in Amsterdam Sloterdijk Station helping travelers, managing departures, and promoting our green mobility mission.
This is a limited position between July 1st and August 31.
About the Role
- Support passengers with tailored travel options and promote Flix Bus products and services
- Welcome and guide travelers at Amsterdam Flix Bus shop in Sloterdijk Station
- Coordinate coach departures and arrivals in close collaboration with drivers and operations
- Monitor and report service-impacting issues (e.g. delays, competitor activity, security)
- Manage ticket sales and refunds, including cash desk responsibilities
- Actively respond to disruptions and assist passengers on-site
- Use digital tools (apps, tablets) to ensure operational efficiency and passenger support
About You
- No formal education required; experience and customer passion matter most
- 1+ year of experience in hospitality, transport, tourism, or customer-facing roles
- Fluent in English and French
- Strong communication and interpersonal skills
- Comfortable using digital tools and handling on-site tasks
- Resilient under pressure, service-oriented, flexible, team player
- Experience in sales or cash handling is a plus
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: [Locations
- Flix Career](https://flix.careers/locations/)
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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About FlixBus

FlixBus
Series DFlixBus is a German brand that offers intercity bus services in 44 countries in Europe, North America, South America, Asia and Australia, with over 300,000 daily connections. It is owned by Flix SE, which also operates FlixTrain, Kâmil Koç and Greyhound Lines.
1,001-5,000
Employees
Munich
Headquarters
$3B
Valuation
Reviews
10 reviews
3.5
10 reviews
Work-life balance
3.2
Compensation
2.8
Culture
3.8
Career
2.5
Management
2.9
65%
Recommend to a friend
Pros
Flexible hours/scheduling
Supportive team/colleagues
Good work-life balance
Cons
Limited growth/advancement opportunities
Low/entry-level pay
Long hours
Salary Ranges
5 data points
Mid/L4
Senior/L5
Intern
Mid/L4 · Business Development Manager
3 reports
$82,800
total per year
Base
$72,000
Stock
-
Bonus
-
$82,800
$82,800
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