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FlixBus
FlixBus

FlixBus Shop - Customer Service Agent

RoleTech Support
LevelMid Level
LocationAmsterdam
WorkOn-site
TypeFull-time
Posted1 week ago
Apply now

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

Join our passionate on-site operations team in Amsterdam where we help thousands of people move smart and sustainably every day. You'll be part of the local frontline team that ensures our passengers have a smooth, friendly and professional travel experience.

As a Shop Assistant at Flix, you can make an impact by creating smooth, personalized travel experiences for our passengers bus station. You’ll be the face of Flix in Amsterdam Sloterdijk Station helping travelers, managing departures, and promoting our green mobility mission.

This is a limited position between July 1st and August 31.

About the Role

  • Support passengers with tailored travel options and promote Flix Bus products and services
  • Welcome and guide travelers at Amsterdam Flix Bus shop in Sloterdijk Station
  • Coordinate coach departures and arrivals in close collaboration with drivers and operations
  • Monitor and report service-impacting issues (e.g. delays, competitor activity, security)
  • Manage ticket sales and refunds, including cash desk responsibilities
  • Actively respond to disruptions and assist passengers on-site
  • Use digital tools (apps, tablets) to ensure operational efficiency and passenger support

About You

  • No formal education required; experience and customer passion matter most
  • 1+ year of experience in hospitality, transport, tourism, or customer-facing roles
  • Fluent in English and French
  • Strong communication and interpersonal skills
  • Comfortable using digital tools and handling on-site tasks
  • Resilient under pressure, service-oriented, flexible, team player
  • Experience in sales or cash handling is a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

What We Offer

  • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
  • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
  • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
  • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: [Locations

  • Flix Career](https://flix.careers/locations/)

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

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About FlixBus

FlixBus

FlixBus

Series D

FlixBus is a German brand that offers intercity bus services in 44 countries in Europe, North America, South America, Asia and Australia, with over 300,000 daily connections. It is owned by Flix SE, which also operates FlixTrain, Kâmil Koç and Greyhound Lines.

1,001-5,000

Employees

Munich

Headquarters

$3B

Valuation

Reviews

10 reviews

3.5

10 reviews

Work-life balance

3.2

Compensation

2.8

Culture

3.8

Career

2.5

Management

2.9

65%

Recommend to a friend

Pros

Flexible hours/scheduling

Supportive team/colleagues

Good work-life balance

Cons

Limited growth/advancement opportunities

Low/entry-level pay

Long hours

Salary Ranges

5 data points

Mid/L4

Senior/L5

Intern

Mid/L4 · Business Development Manager

3 reports

$82,800

total per year

Base

$72,000

Stock

-

Bonus

-

$82,800

$82,800