About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities as a Customs Senior Associate / Associate Manager include, but are not limited to the following:

• Act as the Nominee Broker for our Corporate License application and maintenance

• Build and maintain a framework that allows for 100% compliance with ABF and DAFF regulations

• Be a Customs expert, keep up to date with everything customs - staying ahead of new legislation in the region/country

• Help to advise clients on best practices for import, export and new / evolving legislation

• Execute daily customs operations, design, build and document Standard Operating Procedures (SOPs) to shape the new customs team

• Partner with the Commercial team to attend discovery calls, provide sales support and technical customs advice (HS classification, FTA eligibility, Valuation) that helps win new business

• Provide high-level guidance to clients on complex customs topics

• Maintain excellent working relationships with clients by providing first-in-class customer service. Be a trusted trade advisor to clients

• Be a clear communicator, customs is complex enough - let’s simplify it

• Manage our Australia customs P&L

• Help build and optimise Flexport Australia’s customs products and services with technology!

Prerequisites:

• 5+ years of current experience in AU Customs Broking (post-qualification)

• Familiarity with Customs product classification, valuation, free trade agreements, and a master of the local tariff

• Have worked in or helped to supervise a customs brokerage team

• Excellent communication, interpersonal, and organizational skills

• Be able to simplify complex problems and communicate complex customs information to internal/external stakeholders

• Next-level logistical/Customs problem-solving skills, finding solutions to complex client problems is a must

• An obsession with client happiness, you succeed when they succeed

• Embrace a builder’s mindset — shape, expand and enhance our capabilities and products for the future. Technology first mindset is key

• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

• High level of computer literacy. No paper. All digital.

Commitment to Equal Opportunity:

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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