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Job Title

Manager, Client Implementations I

What does a successful Manager, Client Implementations I do?

As a Manager, Client Implementations I at Fiserv, you will lead a dedicated team of Implementation Analysts to ensure the successful implementation of Configure Digital products and services for our clients. This role involves managing a team specializing in client-facing implementations for both new and existing clients,
as well as migrations from legacy online banking applications to the Configure Digital Platform. With a focus on technical project management, customer relationship management, and team building, you will play a crucial part in facilitating smooth transitions and ensuring exceptional client satisfaction.

What you will do:

• Manage department resources, including defining needs and hiring quality team members.

• Direct the performance management of all direct reports.

• Enforce established processes and create new processes where appropriate.

• Ensure and manage the professional development of team members.

• Manage technical escalations effectively.

• Conduct research on emerging products, services, and standards to support enhancement and

• development efforts.

• Act as a focal point in tracking problems and establishing trends for system availability.

• Participate in project planning, determining project needs in advance, and establishing timelines

• to complete projects on time.

What you will need to have:

• 3+ years of people management experience.

• 10+ years of experience in technical or project management.

• Bachelor’s degree in Business Administration and/or equivalent military experience.

• Ability to gather, analyze, and interpret data accurately, and make recommendations for resolution.

• Experience troubleshooting and managing technical escalations.

• Strong customer focus with a sense of urgency and flexibility to changing circumstances.

• Strong interpersonal and negotiation skills with a high level of teamwork capabilities.

What would be great to have:

• Background and understanding of Digital Banking services, preferably with experience in Fiserv Digital Banking.

• Ability to drive customer issues to resolution by managing internal resources and detailed

• communications.

• Experience in managing a technical crisis effectively.

• Ability to successfully manage and coach a small to medium-sized team of diversely skilled

• storage and data protection engineers.

• Ability to coach and mentor indirect staff.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.