Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Performance Analyst

About your role:

The Performance Analyst supports the defining and operationalizing of performance metrics and process improvements that translate company strategy into measurable execution. Positioned within Strategic Finance & Operations (SFO), this role works closely with senior leadership across two core areas: helping build and govern the enterprise KPI framework and driving deep process analysis and operational improvement work in support of enterprise performance initiatives. This is a role focused on performance discipline, process insight, and accountability.

What you’ll do:

• Help define, refine, and maintain enterprise KPIs aligned to strategic priorities, financial outcomes, and operational performance.
• Partner with stakeholders across finance, operations, technology, product, and risk to ensure KPIs are economically meaningful, decision-relevant, and consistently understood.
• Help build and maintain KPI reporting that gives leadership clear, timely visibility into performance, trends, and inflection points.
• Help establish and enforce metric definitions, data sources, ownership, and calculation logic to ensure consistency and credibility across all performance reporting.
• Identify leading indicators, changes, and anomalies — and clearly explain what they mean and why they matter.
• Conduct deep process analysis across business units — identifying inefficiencies, root causes, and improvement opportunities.
• Help develop and maintain structured frameworks for tracking operational improvement initiatives, milestones, and outcomes.
• Partner with business unit leads to understand current-state processes, document findings, and build the case for change.
• Translate operational analysis into clear recommendations for senior leadership, with supporting evidence and a point of view.
• Support AI Infrastructure workstream to maximize the impact of AI on performance measurement and operational execution.
• Support leadership on strategic priorities outside of core areas when required — SFO operates horizontally and every team member contributes across initiatives.

Experience you'll need to have:

• 4+ years of experience in AI, data, technology strategy, analytics, product, finance, operations, or a related business function with responsibility for evaluating and applying technology to business problems
• Experience conducting deep operational and process analysis across business units to identify inefficiencies, root causes, and improvement opportunities.
• Experience building and maintaining executive‑level KPI reporting provides clear, timely visibility into performance trends, risks, and inflection points.
• Bachelor's Degree in business, finance, data science, computer science, information systems, analytics, or a related field

Experience that would be great to have:

• Experience evaluating AI use cases in finance, operations, product, risk, or enterprise technology environments
• Experience supporting build-versus-buy decisions, vendor diligence, or technology strategy initiatives
• Proven ability to identify leading indicators, performance shifts, and anomalies—and clearly articulate what they mean and why they matter.
• Experience working in ambiguous environments where work products inform senior leadership decisions

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Salary Range

$74,000.00 - $122,400.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.