Jobs
Required skills
Customer Service
Job Description:
The Role
The Senior Representative, Brokerage Operations will be expected to deliver world class service to internal and external clients by settling their trade and transfer obligations timely and accurately while adhering to policies, procedures, and regulatory guidelines.
The associate will utilize internal as well as external systems and partner with various departments to settle FED related transactions.
Responsibilities will include reviewing and processing exceptions and other tasks associated with FED Settlements.
The Expertise and Skills You Bring
- College degree preferred
- Tenured settlement experience in brokerage operations required
- Knowledge of FED settlement systems (Bank of New York BDC, JP Morgan, CITI Bank)
- Understanding of industry regulations
- Attention to details while being efficient and effective
- Ability to communicate effectively with internal and external business partner
- Highly motivated with the ability complete assigned tasks in a timely and accurate manner
- Ability to work effectively in a team-oriented environment
Note: Fidelity will not provide immigration sponsorship for this position.
The Team
The Operations & Services Group (OSG) provides superior customer service to Fidelity’s brokerage businesses through innovation, dedication, and commitment to excellence. With seven operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG manages tens of thousands of daily Federal Reserve settlement activities, including settling U.S. Treasuries, mortgage-backed securities, and other FED-eligible securities. OSG has a need for a Brokerage Operations Representative in FED Settlements. The FED Settlements team exists to ensure FED Settlements related transaction exceptions are resolved in a timely manner. Resolution of exceptions ensures transaction completion for our clients. Our stakeholders are our internal and external business partners, and, ultimately, Fidelity’s clients.
Certifications:
Category:
Brokerage Operations
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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About Fidelity

Fidelity
BootstrappedFidelity Investments, formerly known as Fidelity Management & Research (FMR), owned by FMR LLC and headquartered in Boston, Massachusetts, United States, provides financial services.
1-50
Employees
Chatham
Headquarters
Reviews
3.9
10 reviews
Work-life balance
3.7
Compensation
4.2
Culture
4.1
Career
2.8
Management
3.4
72%
Recommend to a friend
Pros
Supportive management and colleagues
Excellent benefits and compensation
Good work-life balance and flexibility
Cons
Limited career advancement opportunities
High pressure and demanding workload
Management responsiveness issues
Salary Ranges
43 data points
Mid/L4
Mid/L4 · Business Analyst
1 reports
$106,987
total per year
Base
$93,032
Stock
-
Bonus
-
$106,987
$106,987
Interview experience
6 interviews
Difficulty
3.2
/ 5
Duration
14-28 weeks
Experience
Positive 0%
Neutral 67%
Negative 33%
Interview process
1
Phone Interview
2
Video Interview
3
Offer
4
Background Check
5
Fingerprinting
6
Drug Test
Common questions
Customer service scenarios
Financial services knowledge
Behavioral questions
Technical cybersecurity concepts
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