About the Role:

We are seeking a dedicated and experienced FSQ Manager to join our Food Safety & Quality team at the Hazelnut Company Chile.

In this role, you will oversee and coordinate all quality processes and analytical activities across our Hazelnut Cleaning & Drying facilities located in the Ñuble and Araucanía regions.

You will play a pivotal part in ensuring full compliance with the company’s Food Safety and Quality standards, leading local quality teams throughout the hazelnut inbound and cleaning & drying operations.

This position requires close collaboration with key functions—including Agriculture, Supply Chain, and Procurement—to secure consistent product quality and operational excellence across the Chilean hazelnut value chain.

Main Responsibilities:

• Implement and lead the adherence to all relevant and applicable quality and food safety regulations and standards (including Ferrero Standards, FSSC 22000, and ISO 9001) across the Cleaning & Drying plants and related external storage facilities.
• Supervise quality processes during hazelnut reception and post‑drying activities, ensuring alignment and consistency across all processing centers.
• Develop and manage audit processes across drying centers, external storage facilities, and hazelnut suppliers.
• Engage with supervisory authorities and external auditing bodies, as well as with hazelnut producers, to ensure compliance and alignment with applicable quality and food safety requirements.
• Develop and manage, in alignment with the HCo Chile Quality Manager, the annual budget for the area, including workforce needs, assets, and general operating expenses.
• Review, update, and maintain quality documentation for the Cleaning & Drying Plants.
• Coordinate the activities of the assigned quality team and oversee their talent development plans.

Requirements:

Educational background:

• At least a Bachelor's Degree in Food Science, Food technology preferred, or other related field (Agronomy, Industrial Engineering…)

Professional experience:

• At least 3 years of proven experience within the quality function, ideally within food manufacturing or agro-industry
• Experience conducting quality management system audits (both internal and external)
• Familiarity with quality‑related standards such as ISO 9001 and FSSC 22000
• Experience in in‑process and final product quality analysis

Interpersonal skills:

• Solid communication skills
• Strong people management skills
• Flexible, reliable, detail-oriented, autonomous and detail-oriented
• Analytical and reporting skills and problem-solving abilities
• Skills to perform duties and responsibilities in alignment with the company's ethical standards and values
• Ability to work under pressure, to deal with conflicts and uncertainty

IT skills:

• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Previous experience with SAP

Languages:

• Proficiency in written and spoken English

Company description:

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? Nearly 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement:

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.