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2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years
2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

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RC775643 LH004: Operations Support Agent (Open)

LH004: Operations Support Agent

Full time

Complejo BLV. Este Nave 2A SECT 99999 San Pedro Sula Honduras

"General job description
Under general supervision completes the following activities:

• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector.
• Support in coordination of operational teams' activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns.
• Monitoring of indicators and accountability to management and external customers, when necessary, prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned

Minimum Requirements:

Minimum Education:

• High school diploma/equivalent.

Proficiency in English:

• Valid Driver's License and good driving record.

Minimum Experience: One (1) year clerical experience

Minimum Required Skills:

• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem-Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment. "

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:

• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

Job Posting End Date:

2026-05-21