LM227: Senior Customer Experience Analyst

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2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years
2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

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RC777693 LM227: Senior Customer Experience Analyst (Open)

LM227: Senior Customer Experience Analyst

Full time

Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

Sources data and information from internal or external subject matter experts as required. Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism. Initiates, defines and leads the development and communication of effective reports to key stakeholders, including senior/executive management.

CE Business Control, CE Portfolio Management, CE Business Planning, ISO Compliance, CE Operating Controls, Meeting Reporting Requirements, Monitoring of CE spend, CE Budget Forecasting, CE Audit, Risk, Monitoring & Coordination, Governance Planning & Execution (Prioritization), Portfolio Planning & Execution, Benefits & KPI Management, Portfolio Scope & Change Management, Portfolio Program Performance Reporting, Quality Assurance Management, Project Delivery Frameworks, Standards & Risk, Resource Management (FTE utilization & assignment)

Internal Posting Application Instructions

If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.

Updated Resume/CV
Cover letter
Current TOEIC scores (600 pts. required)
📌 Important:

⚠️ Note for candidates from other divisions: If you are an employee of another division (non-Fed Ex Mexico), you must apply through the external process via Fed Ex Careers.
Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
🗓️ Bulletin validity: May 21 to May 27th , 2026

Job Posting End Date: