Welcome

Welcome to Fed Ex Express Latin America and Caribbean Division Employment Opportunities Site!
Fed Ex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

Fed Ex is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

2020 Fortune’s World Most Admired Companies (14th)
2019 Fortune’s Best Places to Work (15th)
2019 Forbes’s One of the “Best Employers for Diversity”
2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years
2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

View current job opportunities, or search on specific criteria to find jobs that match your interests

RC761273 LM185: Premier Customer Care Representative Senior (Open)

LM185: Premier Customer Care Representative Senior

Full time

Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria 54769 Cuautitlán, MEX Mexico

Provide specialized, enhanced, pro-active service to top accounts. Analyze and resolve ongoing service problems for top accounts.x000D
x000D
Serve as direct contact for top accounts and provide priority assistance for their requests. Respond to customer requests in a timely and efficient manner. Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and Fed Ex. Communicates corporate guidelines to customers in response to their service concerns. Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities. Prepare internal and external reports as needed. Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved. Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management. Within established authorities, determines and authorizes solutions to resolve customer issues. Interfaces with other Fed Ex (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction. Advises sales and operations, of geo-political or operational situations which may impact service. Assists customer in preparing all paperwork required for shipments. Communicates documentation requirements for customs clearance. Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services. Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of Fed Ex products and services. Interact with Sales Managers to identify needs of top accounts. Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.

College degree preferred. Three (3) years experience in customer problem/resolution or two (2) current years as a Fed Ex call center Customer Representative. Extensive knowledge of COSMOS tracking and IMS, KIAC, FAMIS, ONESOURCE and Window based applications. Must possess a thorough knowledge of Fed Ex features of service, along with working knowledge of internal Fed Ex policies and procedures as they apply to trace, claims, Fed Ex services, etc. Excellent verbal and written communication skills. Ability to interact with upper management. Detail oriented. Proven ability to effective and negotiate sensitive customer issues. Ability to speak and write English required.

Indicaciones para postulación interna al boletín

Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF

que contenga los siguientes documentos: 1.Currículum actualizado

2.Carta de intención

3.Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 600 puntos

Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.

Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.

📌 Importante:

Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“

🗓️

Vigencia del boletín: del 14 al 21 de abril 2026Indicaciones para postulación interna al boletín Job Posting End Date: