Customer Financial Services Representative-Senior (Japanese Speaking)

Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing

The Customer Finance Services Representative will support end‑to‑end Accounts Receivable (AR) operations for assigned markets, including credit management, collections, billing, and dispute handling.

Key responsibilities include:

• Perform credit assessments for new and existing customers in accordance with company credit policies

• Conduct Accounts Receivable follow‑ups with customers on overdue payments to ensure timely collection

• Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution

• Support billing activities, including invoice inquiries and corrections where required

• Handle other AR‑related customer inquiries in a timely and accurate manner

• Communicate directly with customers via phone and email to resolve AR issues professionally

• Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution

• Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication

Job Requirements

• Business‑level proficiency in Japanese with the ability to communicate confidently with customers via phone and email

• Strong communication and interpersonal skills

• Detail‑oriented with good analytical and problem‑solving abilities

• Fast learner, proactive self-starter, strong multitasker, and able to thrive in fast-paced environments

• Ability to work in a regional, multicultural environment

• Experience in Accounts Receivable, Credit & Collections, or Customer Finance Services is preferred

• Education: Secondary education (O’Level or Form 5) or equivalent
  Experience: Three (3) years of related work experience, preferably in a customer-facing environment

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

Fed Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy, or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.