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2020 Fortune’s World Most Admired Companies (14th)
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2019 Forbes’s One of the “Best Employers for Diversity”
2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years
2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible
2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for.

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RC774612 LM040:In-House Service Agent (Open)

LM040:

In-House Service Agent:

Full time

Aeropuerto Miguel Hidalgo Tlajomulco De Zuniga, Jalisco Tlajomulco De Zuniga, Jalisco 44100 Guadalajara, JAL Mexico

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description:

Under general supervision perform the following activities:

• Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
• Ensures customer information is properly documented and entered into the system on a timely basis.
• Types or otherwise prepares various operations and customer’s reports.
• Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
• Audits all records and files as assigned to compile all necessary data.
• Handles customers with non-document packages in cage.
• Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
• May be required to perform other duties as assigned

Minimum Requirements: Minimum Education:

• High School Degree/Equivalent.
• Proficiency in English (450 TOEIC points).

Minimum Experience:

• Previous clerical or customer service experience in a service environment.

Minimum Required Skills:

• Average general office skills required including typing, filing, and computer programs.
• Good communication and human relations skills.
• Clear and articulate speaking voice.
• Clean cut and neat appearance.
• Ability to prioritize.
• Spoken and written fluency in English as well as local language.
• Ability to work various shifts.

Job Posting End Date: