LM582:Employee Solutions Representative Associate

This position is a part of the Employee Solutions Contact Center with the primary focus of providing Tier 1 support to Fed Ex employees. This position combines elements of payroll and HR expertise, requiring individuals to be proficient in those areas while servicing customers and ensuring a positive experience across multiple channels. This is a US-focused position.

Under general supervision performs the following activities:

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Communication: Communicate clearly and effectively with customers.

• Inquiry resolution: Responds to employee inquiries using call scripts or standard operating procedures, and/or escalates more complex cases to the appropriate business area for resolution.

• Maintain records: Maintain accurate and detailed records of customer interactions and transactions.

• Adhere to compliance: Act as the liaison between employees, payroll, HR and other departments, ensuring data accuracy, timeliness, compliance with service level agreements, applicable policies, laws and regulations.

• Perform other duties as assigned

• Minimum Education

• High School diploma or equivalent education. Some bachelor’s degree preferred

• Related experience may offset degree requirements and related education/degree may offset experience requirements.

• Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points).

Minimum Experience:

0 - 1 year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

• Strong communication skills, both verbal and written.
• Demonstrated ability to adapt to change and navigate multiple software applications simultaneously.
• Ability to manage and accurately process payroll inquiries for a high-volume service environment.
• Strong problem-solving abilities to identify issues and provide effective solutions in a timely manner.

Internal Posting Application Instructions:

If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.

• Updated Resume/CV
• Cover letter
• Current TOEIC scores (600 pts. required)

Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
🗓️ Bulletin validity: from September 17 to 23, 2026