Role overview

You will be responsible for leading the on-site retail offerings for major international events and competitions, responsible for end-to-end store/s execution, driving sales, profit, growth, standards, and first-class fan experience.

How you will make an impact:

• Work with Retail Directors to define, build and manage event budgets

• Lead on retail operations for key partner events, including venue stores, pop-up shops and city centre experiences

• Maximise sales and drive fan experience through the design of engaging and immersive shopping spaces

• Work cross-functionally and collaboratively with Buying and Merchandising, Logistics, IT and Warehousing colleagues to define event scheduling, merchandising and inventory management

• Working closely with partners, ensure every event is set up for success, covering off all key operational tasks that make a store function

• Setup and manage your event management team and casual staff across stock rooms, shop floors and other outlets for effective shop trading

• Develop and implement operational policies and procedures to enhance productivity and customer service

• Collaborate with the marketing team to plan and execute in store branding, promotions and events to drive footfall and increase customer engagement

• Work with supporting contractors to deliver on budget, on time, every time

• Ensure compliance with safety and security standards and handle emergency situations as needed

• Report on event performance both quantitatively and qualitatively.

• This is a hands-on role, and the successful candidate will be expected to be present at the event, including the build and de-rig phases.

• The job duties list is not exhaustive and the position- holder will be required to undertake such tasks as may reasonably be expected within the scope / level of the role.

• You may also be required to work additional hours supporting wider events and ‘hot markets’. This may involve weekend, late-night working and time away from home.

What you bring to the team:

• 5+ years of experience working with major sport governing bodies or major sporting events retail programs.

• Experience of leading teams.

• Live and breathe the Fanatics Events’ Team values and culture and be able to grow and develop them.

• Visual Merchandising, store layout and fan engagement experience are desirable

• Project management and store openings are desirable.

• Able to travel globally for prolonged periods including weekends.

• Able to rapidly build and sustain excellent relationships with external promoters, contractors, and internal stakeholders.

• Confident yet measured in offering feedback to colleagues and senior leadership teams.

• Highly organised and comfortable managing more than one project simultaneously.

• Experience reporting on and analysing financial performance, highlighting any key factors that may or have impacted the outcome.

• Able to think on your feet and solve problems.

• Can-do attitude with a relentless work ethic.

• Strong team player

• Full, clean driving license.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

What’s in it for you:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.