At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: **We Build Championship Teams,**we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

WHAT YOU BRING TO THE TEAM:

• A proven leader who can work collaboratively with all levels of employees, leading by example in every customer and employee interaction, promoting accountability and excellence at all levels.

• Direct the strategy, development, and performance of departments and external operations partners, driving alignment between daily operations and strategic business priorities.

• Track and analyze program effectiveness; report productivity and performance metrics to senior leadership.

• Thrive in a fast-paced environment, making sound decisions quickly and effectively.

• Consistently meet or exceed service levels and quality expectations while operating within financial parameters.

• Provide direction to ensure operational consistency, productivity, and profitability. Identify and implement solutions that drive revenue growth and reduce operational costs.

• Serve as a liaison between supervisors, team leads, and athletes to gather insights, resolve issues, and align priorities.

• Manage staffing levels and schedules to optimize performance; plan, assign, and direct daily workflow.

• Forecasting & Peak Planning: Lead staffing forecasts and workforce planning to support seasonal and peak business demands.

• Customer Experience Innovation: Propose creative, cost-effective solutions that improve customer experience.

• Mentor and grow supervisors into strong, effective leaders. Maximize performance through targeted training, motivation, coaching, and incentive programs.

• Deliver clear, constructive direction and feedback to all team members.

• Problem-Solving & Innovation: Demonstrate strong analytical skills and resourcefulness; solve problems creatively and proactively.

• Plan and coordinate activities to ensure efficient material handling and inventory control.

• Continuous Improvement: Oversee the development and implementation of process improvements to enhance operational efficiency.

• Promote a safe work environment through training, accident prevention, and emergency preparedness.

• Communicate and enforce company standards and policies; partner with Human Resources on proactive corrective actions and compliance efforts.

EDUCATIONAL & GENERAL REQUIREMENTS:

• Bachelor’s degree in business, management, or related discipline preferred or equivalent education and experience.

• 5 years (minimum) of manufacturing management

• 1 year (minimum) of leading a team

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Gather detailed and accurate information then translate into internal operation systems

• Customer focused and able to gain understanding of customer's requirements

• Strong computer skills to include Excel, Word, Lotus Notes, Internet, Mainframe, FMS, DMS

• Strong communication skills (written, oral)

• Demonstrated ability to analyze data resulting in effective course of action

• Proven ability to work in a fast-paced environment while handling difficult situations

• Excellent planning and organizational skills with the ability to prioritize work and multitask

• Bilingual

• Spanish preferred