At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ROLE OVERVIEW

The Process Improvement & Training Supervisor ensures operational excellence by driving consistent standards, delivering impactful training programs, and fostering a culture of continuous improvement. This role blends Engineering principles with Learning & Development expertise to optimize processes, enhance workforce capability, and support business goals. The supervisor partners with operations leaders to implement continuous improvement tools, manage onboarding, and develop training strategies that improve productivity, quality, and safety.

HOW YOU WILL MAKE AN IMPACTOperational Standardization & Continuous Improvement

• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency.

• Analyze operational data to identify trends, gaps, and opportunities for improvement.

• Familiarity with continuous improvement methodologies.

• Ability to identify operational gaps and implement corrective actions.

• Coordinate cross-training plans to maximize workforce flexibility.

• Develop and expand local capability in continuous improvement tools and structured problem solving

• Partner with business leaders to identify, coordinate and lead initiatives that improve production, quality and safety across warehouse operations

• Comfort with data visualization tools (e.g., Power BI, Micro Strategy) for reporting and analysis.

• Apply strong analytical and problem-solving skills and demonstrate resourcefulness in finding answers

Operations Training

• Design, develop, and deliver blended learning programs for new hires and existing employees, including onboarding and leadership development.

• Knowledge of adult learning principles and instructional design.

• Ability to create and deliver engaging training programs.

• Facilitate instructor-led training sessions and train-the-trainer certifications for facilitators and site coordinators.

• Create and maintain engaging training materials using instructional design principles and adult learning methodologies.

• Manage Learning Management System (LMS) activities, including tracking, reporting, and compliance.

• Measure training effectiveness through data analysis and feedback; implement improvements based on insights.

Leadership & Collaboration

• Lead and mentor a team of Training Ambassadors and seasonal staff to execute training initiatives.

• Partner with Operations, HR, and Recruiting to ensure seamless onboarding and workforce readiness.

• Build strong relationships across departments to align training and standardization efforts with business goals.

• Communicate effectively with all levels of the organization, from hourly associates to senior leadership.

WHAT YOU BRING TO THE TEAM:

• Education:

Bachelor’s degree in Engineering, Business, Management, or related field (or equivalent experience), preferred.

• Experience:

3–5 years of Fanatics tenure and/or 5 years (minimum) of Distribution/Warehouse management.

• Skills:

• Strong analytical and problem-solving abilities.

• Excellent facilitation, coaching, and communication skills.

• Proficiency in Microsoft Office and learning design tools (e.g., Articulate 360).

• Ability to manage multiple priorities in a fast-paced environment.

WHERE YOU WILL WORK AND WHAT’S REQUIRED: Working Conditions:

• Warehouse environment: 70–80% of time spent on the floor.

• Ability to stand for 6-8 hours and walk 5-10 miles per day.

• Lift and carry up to 50lbs.

• Flexible schedule with occasional travel (up to 10%).

WHAT’S IN IT FOR YOU:

Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.