Manager, Partner Experience

About the Role

The Manager, Partner Experience is responsible for defining, building, and scaling the

end-to-end experience for Fanatics Collect’s marketplace partners, including dropshippers and

live breakers. Sitting within the Collector Experience organization, this role owns the systems,

standards, and operational frameworks that ensure a seamless, high-quality experience for both

partners and collectors.

This leader will move beyond reactive issue resolution to proactively designing scalable

processes that improve partner performance, reduce friction, and enable marketplace growth.

The role requires strong cross-functional leadership, influencing Product, Engineering,

Operations, and Trust & Safety to deliver a best-in-class marketplace experience.

Responsibilities:

Define and own the B2B experience strategy for marketplace partners, aligning with

broader marketplace and CX goals
Establish, implement, and continuously improve service standards, SLAs, and escalation

frameworks
Identify systemic gaps and lead end-to-end operational improvements to enhance

partner and collector experience
Partner cross-functionally with Product, Engineering, Operations, Sales, and Trust &

Safety to prioritize and resolve marketplace issues
Influence product roadmap decisions to improve partner workflows, tooling, and

experience quality
Monitor partner ecosystem health, performance trends, and risk signals to ensure

marketplace quality
Develop scalable mechanisms for partner performance management and quality

assurance

• Own resolution frameworks for high-visibility and executive-level escalations

Build and optimize processes, tooling, and workflows to support rapid marketplace

growth
Lead, mentor, and develop team members while fostering a culture of accountability and

continuous improvement

Qualifications:

• Bachelor’s degree in Business, Operations, or related field; advanced degree a plus

5–8+ years of experience in marketplace operations, partner management, or customer

experience operations
Proven track record leading cross-functional initiatives across Product and Engineering

organizations
Experience designing and implementing operational processes, SLAs, and escalation

frameworks
Strong analytical skills with the ability to translate data into actionable insights and

strategy
Excellent communication and stakeholder management skills, with experience

influencing senior leaders

• Ability to operate effectively in a fast-paced, ambiguous, and high-growth environment

• Experience in e-commerce, marketplaces, or live commerce strongly preferred

• Experience managing high-value partners or complex B2B relationships preferred

• Familiarity with the trading card and collectibles industry is a plus

In NYC, the salary range for this position is $110,000 - $130,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers