The Role

The Senior HR Generalist serves as the primary HR partner for corporate employees based in Jacksonville, FL, operating in close partnership with the HRBP team. This role delivers high-impact, hands-on HR support while ensuring compliance, consistency, and a best-in-class employee experience across the corporate population. This position requires a strong, independent operator who exercises sound judgment, manages sensitive matters with discretion and effectively balances tactical execution with strategic alignment.

What You’ll Do:

Serve as the primary point of contact for Jacksonville-based corporate employees and managers on HR-related matters, including performance management, employee relations, and policy interpretation

Monitor and manage the employee complaint hotline, including conducting timely, thorough reviews of reported concerns, documenting findings, recommending corrective actions, and ensuring appropriate follow-up

Partner with hiring managers to support recruitment efforts, including resume screening and candidate interviews

Oversee background screening processes to ensure compliance with company policies and legal requirements

Manage I-9 verification processes, including completion, maintenance, and periodic internal audits to ensure full compliance with federal regulations

Support policy updates, communication rollouts, and implementation of HR initiatives

Coordinate logistics for the employee lifecycle (onboarding and offboarding) in partnership with local IT and Facilities. Identify opportunities to continuously improve onboarding and offboarding processes to enhance the employee experience

Partner closely with onsite IT and Facilities teams to support office operations, space planning, and employee experience initiatives

Contribute to cross-functional HR projects and broader people initiatives

What We’re Looking For:

Bachelor’s degree in Human Resources, Business Administration, or related field

5+ years of progressive HR experience; experience in a Senior Generalist or HR Manager capacity preferred

Strong knowledge of federal and state employment laws and HR compliance practices

Experience administering background checks and managing I-9 compliance and audits

Sound judgment with the ability to handle highly confidential and sensitive information

Strong communication and coaching skills, with the ability to influence and build trust at all levels

Ability to operate independently while remaining closely aligned with HR leadership strategy

Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments.