Job Title: Lead, Security & Loss Prevention

Location: Sunnyvale, TX
Reports To: Operations Supervisor, Security & Loss Prevention
Department: Security and Loss Prevention

Job Summary

The Lead, Security & Loss Prevention is responsible for overseeing daily security functions, guiding security personnel, and ensuring the safety of employees, visitors, and company assets. This position plays a critical role in access control, patrol operations, incident response, loss prevention, and emergency preparedness. The Lead also serves as a point of contact for security-related inquiries and supports the Security Operations Supervisor with operational and administrative tasks.

Key Responsibilities

Security Operations and Access Control

• Monitor and control facility access by verifying identification, credentials, and visitor logs.

• Conduct security screenings, bag checks, and enforce restricted area protocols.

• Operate and monitor CCTV and electronic access control systems to detect unauthorized activity.

• Troubleshoot and report issues with security systems, coordinate with vendors for resolution.

Emergency Response and Preparedness

• Respond to alarms, incidents, and emergencies in accordance with established protocols.

• Support evacuations, crowd control, and emergency medical response efforts.

• Assist in executing emergency preparedness drills.

• Maintain readiness and stay current on emergency procedures and threat awareness.

Loss Prevention and Investigations

• Conduct routine audits, cycle counts, and inventory inspections to detect discrepancies.

• Support internal investigations and incident documentation.

• Apply loss prevention strategies and ensure compliance with asset protection protocols.

Training and Leadership

• Train security officers on patrol procedures, access control, emergency response, and loss prevention.

• Provide guidance, mentorship, and performance feedback to officers.

• Ensure officers adhere to company policies and maintain professional conduct.

Reporting and Documentation

• Prepare accurate and timely reports on incidents, policy violations, and safety concerns.

• Maintain detailed logs and documentation for audits and investigations.

• Communicate effectively with internal leadership, law enforcement, and emergency responders.

Stakeholder Engagement and Customer Service

• Serve as a point of contact for employees, contractors, and visitors regarding security matters.

• Provide professional assistance and enforce protocols with a customer service–oriented approach.

• Maintain a visible and approachable presence while ensuring compliance.

Qualifications

Education and Experience

• High School Diploma or GED required; Associate’s degree or higher in Criminal Justice, Security, or related field preferred.

• Minimum of 2–3 years of experience in security, loss prevention, law enforcement, military, or related field.

Skills and Competencies

• Strong observational skills and attention to detail.

• Clear verbal and written communication.

• Professional judgment under pressure and effective conflict resolution.

• Proficient in basic computer applications and security software.

• Bilingual is a plus.

Certifications and Training

• Active Texas DPS Level II non-commissioned security officer license required.

• Loss Prevention Qualified (LPQ) certification required.

• Basic Life Support (BLS) CPR and Stop the Bleed certifications required.

• Tactical Emergency Casualty Care (TECC) or Emergency Medical Responder (EMR) training preferred.

Working Conditions and Physical Requirements

• Ability to work in a fast-paced, dynamic environment with flexible scheduling.

• Extended periods of standing, walking, and exposure to varying weather conditions.

• Sufficient mobility to navigate unpaved or poorly lit areas.

• Must be able to lift and carry up to 30 lbs. and respond physically to incidents, with or without reasonable accommodation.

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