Key Responsibilities:

• Assist in the development, and implementation of Service Now solutions, including custom applications, workflows, and integrations.

• Collaborate with product management and business partners to gather requirements and translate them into technical specifications.

• Perform system administration tasks, including scheduling and completion of platform maintenance, user management, and other duties as assigned.

• Develop and maintain technical documentation, including design specifications, test plans, and user guides.

• Following prescribed SDLC process to align with compliance commitments.

• Troubleshoot and resolve issues related to the Service Now platform and applications as needed

• Stay current with Service Now best practices and industry trends to ensure the platform is optimized and up to date.

• Mentor and provide guidance to junior developers and other team members.

• Maintenance and ensure accuracy of the CMDB, ensuring reliable data for IT service management processes.

• Analyze CMDB data to identify trends and areas for improvement, designing automated processes for data management.

Qualifications:

• 3-5 years of experience as a Service Now Developer, with a strong focus on ITSM and ITOM modules

• Strong understanding of the ITIL framework, especially Configuration Management and Change Management.

• Excellent Service Now CMDB troubleshooting, and data analysis skills

• Experience with data modeling, CI lifecycle management, and CMDB integrations

• Proven experience in designing and implementing custom applications and integrations on the Service Now platform.

• Strong understanding of Service Now architecture, including data model, security, and scripting.

• Proficiency in JavaScript, HTML, CSS, and other web technologies.

• Excellent problem-solving skills and the ability to work independently and as part of a team.

• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.

• Service Now certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.

• Experience developing and designing RESTful services and APIs.

• Experience integrating Service Now with other platforms.

Preferred Skills:

• Experience with Agile development methodologies.

• Experience developing in a CI/CD environment

• Knowledge of ITIL processes and best practices.

• Familiarity with other ITSM tools and platforms.

• Experience with one or more front-end development frameworks, such as Angular, React, Vue, etc.

• Experience with Cloud Platforms (AWS or Azure)

Educational Requirements:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).