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职位Fanatics

Fan Advisor

Fanatics

Fan Advisor

Fanatics

Miramar, FL, United States, US

·

On-site

·

Full-time

·

1mo ago

Duties and Responsibilities

Essential Duties and Responsibilities:

  • Outbound outreach between 100-125 sales calls per shift.

  • Connect to our Fans using our Campaign Dialer System while using our CRM system Salesforce.

  • Build Fan profiles on our CRM by conducting outbound call surveys around interests.

  • Fan Experience is a top priority, be a resource for any service requests that may evolve through conversation.

  • Promote Fans to connect with other Fanatics Teams like Sportsbook, Collectibles, and Events.

  • Warm transfer Fans through qualification to the proper lead funnel to speak to a channel specialist.

  • Continuous education on product and industry knowledge, industry trends, including all Fanatics offerings.

  • Ability to use CRM, CTI Phone Software, OMS systems, and Microsoft 365 Office software.

  • One Fanatics, we win as a team, missionary not mercenary.

  • Provide order updates to Fans, logistics tracking, partner with Business Operations for further order assistance.

  • Handle Fan escalation contacts, assign the escalation to proper leader if necessary.

  • Hot Market periods are an integral part of our business, open availability for evenings and weekend shifts.

Education and Experience Requirements

Qualifications:

  • Bachelor’s Degree preferred or relevant experience in the field.

  • Basic accounting skills required.

  • Proficient with Microsoft Applications (Word, Excel, PowerPoint, Outlook)

  • Superior communication skills on various levels. Must have articulate speech, proper business writing skills, ability to listen to client and quickly address any concerns.

  • Work well under pressure. This industry is often driven by hot market events which require extended work hours and weekend shifts.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.

  • Must be able to lift and carry up to 25 pounds.

  • May be expected to walk up to several miles a day at off-site events.

  • Must be able to talk, listen and speak clearly on telephone.

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关于Fanatics

Fanatics

Fanatics

Series F+

Fanatics, Inc. is a global digital sports platform that consists of several businesses, including licensed sports merchandise, trading cards and collectibles, sports betting and iGaming, special events, and live commerce.

10,001+

员工数

Jacksonville

总部位置

$27B

企业估值

评价

2.6

10条评价

工作生活平衡

2.5

薪酬

2.8

企业文化

3.2

职业发展

3.5

管理层

2.0

35%

推荐给朋友

优点

Friendly coworkers and employees

Learning opportunities and growth

Fast-paced productive environment

缺点

Poor management behavior and disrespect

Limited PTO and sick leave policies

Long workdays and mandatory overtime

薪资范围

288个数据点

Junior/L3

Junior/L3 · Customer Service Representative

46份报告

$37,312

年薪总额

基本工资

$37,312

股票

-

奖金

-

$31,538

$44,142

面试经验

3次面试

难度

3.7

/ 5

时长

14-28周

体验

正面 0%

中性 0%

负面 100%

面试流程

1

Application Review

2

Recruiter Screen

3

Technical Phone Screen

4

Onsite/Virtual Interviews

5

Final Interview

6

Offer

常见问题

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

Past Experience

System Design