ROLE OVERVIEW

The Coordinator role within Business Operations is a vital part of ensuring that all order processes flow properly. This role will support internal business partners, including Sales and Collector Services teams, to ensure orders are handled with the fan experience as a top priority. Operating order entry and ticket request systems will be key functions.

HOW YOU WILL MAKE AN IMPACT:

• Receive direction, coaching, and assigned tasks from Business Operations leadership
• Operate ticketing systems to address order and return inquiries
• Work in multiple Order Management systems to monitor and maintain open or overdue orders
• Communicate with local FC Leadership and internal teams on inventory availability and quality assurance
• Research logistics issues and file claims directly with shipping carriers
• Offer additional support to internal teams as the business requires

WHAT YOU BRING TO THE TEAM:

• Strong attention to detail and organizational skills
• Obsessive about best-in-class customer/fan experience across all touchpoints
• Superior communication skills on various levels. Must have articulate speech, proper business writing skills, and ability to quickly address any concerns.
• Work well under pressure during peak holiday season, which may require extended work hours and weekend shifts.
• High School diploma or G.E.D. preferred, or relevant experience in the field.

At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.

WHERE YOU’LL WORK AND WHAT’S REQUIRED:

• Hybrid office and fulfillment center environment
• Proficient with Web-based and Microsoft Applications (Excel, Outlook)
• Must be able to lift and carry up to 25 pounds

WHAT’S IN IT FOR YOU:

• Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
• Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.